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FCC’s new telemarketing rule could end dealership robocalls for good

The FCC has officially banned a controversial telemarketing tactic frequently used in the auto industry. In a ruling last Tuesday, the commission moved to require...

Why selling extended warranties is good for customer relations

The average bumper-to-bumper car warranty lasts three years. After this time, customers can choose to extend the car warranty or can go without protection....

Tips to leverage the data you already have to close after-sale...

We live in a world that is being consumed by the long reach of so-called ‘big data’. It influences nearly every facet of our...

CBT News – July 22, 2015

On today's show: - Tony Dupaquier, Director of the Academy at Service Group, discusses the latest trends in F&I warranties - Sales Tip of the Day...