Employee Feedback: Four Metrics You Should Keep Track of to Promote Engagement and Profitability
"Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied,...
Trump Administration Suspends Mexico Tariffs Indefinitely
Last week, experts in many industries were quite stressed out over President Donald Trump’s plan to implement tariffs on Mexico if the country did...
Data Indicates Leasing is at an All Time High: What This Trend Means for...
According to the most recent industry data, vehicle leases accounted for 34% of all new car retail sales in March 2019, making it the...
Teaching Customers About Maintenance in the Information Age
Owner’s clinics are nothing new in the car business. Dealerships have been trying to teach new buyers about their vehicles (and the dealership’s service...
Perks and Policies that Drive Retention
Cox Automotive’s Dealership Staffing study pointed out some worrying hiring trends in the auto industry. It found a 40% overall dealership staff turnover rate,...
How to Increase the Effective Labor Rate of Your Shop
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how to increase the effective labor rate of...
Responding to Out of Line Objections
On this week's episode of Straight Talk, David Lewis talks about how you can deal with out of line objections by asking the customer...
Don’t Be Like Everyone Else On The Demo Drive
The demo drive is where the customer falls in love with the vehicle. Don't be like everyone else. Let the customer decide where they...
The Four P’s of Every Business
this week's episode of On the Mark, Mark Tewart breaks down the four P's that every type of business should focus on: People, Process,...
