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oil change tires

Goodbye to the oil change

Tires are one of the major keys to customer retention. It has taken a decade or more, but most dealers now realize this is...

How will EVs affect your service department?

As dealers grapple with the impact that electric vehicles will have on their business, the one topic that is often glossed over is, what...
electric vehicles

How electric vehicles might affect the fixed-ops department

Automotive News published an article a while back with the headline “Dealers, get ready for absorption rates that drop to as low as 25%” The...

Tires are the new oil change!

It was 1990 and the dealership was Marvin Star Cadillac in Toronto, Canada. This was the first dealership I visited when I started my...