Call Monitoring
By Alan Ram
Do your managers listen to every sales call on call monitoring? I speak at a lot of Dealer 20 Group meetings, and this is a question I consistently...
Building Used Car Profits with Dale Pollak
Dealerships with strong used-car operations share two things in common. They’ve reduced the cost of acquiring inventory cars and recondition them faster.
“Margin compression in...
Change Is Good If You Embrace It
By Michia Rorsheen
Judging by the growing trend towards online car buying, it may appear dealerships face a shrinking role in the self-directed economy. Not so,...