Think back to a situation where you acted in haste, based a decision you wanted to take back on emotion, had a bad start to the morning negatively affect the...
Today, it can quickly feel like company reputations either rise or fall depending on what is said about them on Yelp, Google, or any other relevant review site. For dealers,...
Paint the picture. That’s what nearly every self-professed sales guru says when training salespeople. Appeal to their emotions and get them to ‘see’ themselves using your product or service. Good...
The first step in the car-buying journey today is not a physical one, but a digital one. Customers typically spend the bulk of the process online, and the first place...
Even the best salesperson will have a bad day. Rejection comes hand-in-hand with sales, so it’s essential to know how to react when the person on the other end says...
There’s no way around it: sometimes you will have co-workers who are negative, cynical and sarcastic, the type of people who bring the rest of the team down with their...