Tag: millennial technicians
Teaching Customers About Maintenance in the Information Age
Owner’s clinics are nothing new in the car business. Dealerships have been trying to teach new buyers about their vehicles (and the dealership’s service...
Perks and Policies that Drive Retention
Cox Automotive’s Dealership Staffing study pointed out some worrying hiring trends in the auto industry. It found a 40% overall dealership staff turnover rate,...
Employee Feedback: Four Metrics You Should Keep Track of to Promote Engagement and Profitability
"Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied,...
Automakers Make Their Pleas to Trump Regarding CAFE Fuel Regulations
According to the Alliance to Save Energy, the implementation of the Corporate Average Fuel Efficiency (CAFE) standards in the 1970’s has continued to create...
Are You Hiring for Skill Sets Your Dealership Needs Most?
The 21st Century is shaping up to be one of great change for the auto industry. In this ever-shifting environment it seems harder than...
How to Increase the Effective Labor Rate of Your Shop
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how to increase the effective labor rate of...
Responding to Out of Line Objections
On this week's episode of Straight Talk, David Lewis talks about how you can deal with out of line objections by asking the customer...
Don’t Be Like Everyone Else On The Demo Drive
The demo drive is where the customer falls in love with the vehicle. Don't be like everyone else. Let the customer decide where they...
The Four P’s of Every Business
this week's episode of On the Mark, Mark Tewart breaks down the four P's that every type of business should focus on: People, Process,...
