Tag: magazine-customer relations

Quickly undertake these changes in pricing, recommending and scheduling. BY ROB GEHRING Every service department wants to maximize its results on repair orders – just ask...

“Progress might have been all right once,” humorist Ogden Nash once observed, “but it has gone on too long.” Apparently he is not alone...

DMS exec: CSI won’t tell if customer is loyal for long haul. BY JON MCKENNA In recent years, skeptics have raised a litany of questions...