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TSLA
411.150
4.72%
GM
84.070
2.57%
F
14.790
-0.05%
RIVN
16.680
-0.08%
CYD
51.830
1.8%
HMC
26.970
0.53%
TM
180.220
5.27%
CVNA
68.900
4.8%
PAG
180.070
-0.89%
LAD
308.520
-4.86%
AN
193.390
1.86%
GPI
325.740
0.41%
ABG
199.550
0.02%
SAH
83.710
-0.9%
TSLA
411.150
4.72%
GM
84.070
2.57%
F
14.790
-0.05%
RIVN
16.680
-0.08%
CYD
51.830
1.8%
HMC
26.970
0.53%
TM
180.220
5.27%
CVNA
68.900
4.8%
PAG
180.070
-0.89%
LAD
308.520
-4.86%
AN
193.390
1.86%
GPI
325.740
0.41%
ABG
199.550
0.02%
SAH
83.710
-0.9%
TSLA
411.150
4.72%
GM
84.070
2.57%
F
14.790
-0.05%
RIVN
16.680
-0.08%
CYD
51.830
1.8%
HMC
26.970
0.53%
TM
180.220
5.27%
CVNA
68.900
4.8%
PAG
180.070
-0.89%
LAD
308.520
-4.86%
AN
193.390
1.86%
GPI
325.740
0.41%
ABG
199.550
0.02%
SAH
83.710
-0.9%
Latest News
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Recalls & Safety Updates
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Autonomous Vehicles
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Economic Trends
Mergers & Acquisitions
Fleet & Commercial
Forecasts & Research
Reviews
New Car Reviews
Comparisons
Buying Guides
Shows
Inside Automotive
Executive Profile
CBT Now
F&I Today
Future of Automotive
Inside M&A
Lessons in Leadership
Loyalty-Based Sales Strategies
Marketing Matters
Mind Your Own Business
Service Drive
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Compliance That Works
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Doug Van Sach
Bridging the Millennial Gap Through Better Service
CBT News Editorial Team
-
May 11, 2017
The Millennial has proved to be an elusive customer for dealership service departments, as evidenced by low rates of retention and loyalty. This generation is decidedly harder to win over,...
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