Thursday, January 27, 2022
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service

How the pandemic has changed service operations for the better

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Dealerships are just starting to get back on their feet since the COVID-19 pandemic. It’s now time to take stock of what has changed with the service departments and examine how these changes might be beneficial. Overall, service departments have learned new ways to connect with customers and implemented new rules for employees, but teams […]
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F&I

A Look at Changes Coming to F&I in 2020

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A new decade is here and with it, a lot of speculation on what the state of the auto industry will look like in 2020 and beyond.  Most of the experts focus on the dealership and car buying changes but it’s worth taking a look at how those shifts could affect the F&I department in […]
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T.O.

The POWER of the T.O.

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New and used car sales departments everywhere live and die by the “T.O.” A “T.O.” or “Turn Over” is a strategy employed in sales processes universally, to present a prospect with a fresh perspective into the buying process, particularly when the process may have stalled. To give them another point of view when they may […]
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communication

Internal Communication

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On this week’s episode of the Weekly Tune-Up, Becky talks about how the way you handle communication between your departments can have a direct impact on whether or not you run a well-balanced, functioning operation.
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Performance Appraisals: “Fine Tuning” Your Employees

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How to Make the “Hard” Talk Easy By: Chuck Sujansky You know that sinking feeling! Your boss casually mentions that “it’s time for your annual performance review” and sets a date and time for that discussion. On most employees’ list of unpleasant experiences the annual performance review must rank somewhere near the bottom, just ahead […]
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