On today's show, we're pleased to welcome Mr. Tom Murphy. Tom is an automotive industry veteran of nearly 35 years. Like many, he began pounding the pavement and working his...
Conflict among people is a tale as old as time. Much like any other business collective, automotive retailers can become gossip factories or feel like a battle ground where arguments...
To combat unconscious gender and racial biases in the workplace, management must take deliberate action against them, or it could cause tremendous profit losses. On today’s show, we’re pleased to...
We’ve been enjoying the strongest economy we’ve seen in a long, long time. Things are good across a great many industries, the auto sales industry being no exception. While I’m...
On today’s show, we’re pleased to welcome Dale Pollak, Founder of vAuto and Executive Vice President for Cox Automotive, back to CBT News. Dale is no stranger to CBT, and...
Do you watch business-based reality TV shows? I love these shows not only for the excitement and entertainment, but for all the parallel messages they provide to your own business...
As a manager, two of your chief concerns are productivity and employee retention. The first boosts your company's revenue. The second reduces the chances of wasting that revenue through endless...
If the last century taught us anything, it is that change and growth are the keys to developing and maintaining success in everything that you do. Those who don’t learn...
Dealerships are constantly seeking ways to improve their day-to-day performance and profitability. What follows are some issues and questions to consider when identifying best practices for your dealership.
These items are...
How can we equip our front-line sales professionals with all of the proper tools necessary to be successful in automotive? A large part of being successful in F&I is the...