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McDonough Toyota

How to “Own the Market”: Toyota Turnaround Yields Happy Customers, Staff,...

When Jonathan (Jon) Waters became an operating partner at McDonough Toyota, just outside Atlanta, he knew he was in a turnaround situation. The dealership...
Eddie Huang

Earning Respect and Reputation: Great Lakes Auto Group

Joey Huang’s father was a doctor as is his three siblings, and he was also expected to have a medical career. And, he did...

Beating the Succession Odds

In the pop world there are the Dave Clark Five, the Jackson Five and Maroon Five. In the spy scene, it’s MI5. The Olympic...
LA Car Guy

LA Car Guy Goes and Sells Green

Mike Sullivan Sells Cars and Spreads the Word about the Environment By Mary Welch Mike Sullivan has always been environmentally aware — whether it is surfing, putting...
Transparency in Service

Transparency In Service Customers From Straying

Dealer Fights Customer Flight With Prices and Value By Mary Welch Need a four-wheel alignment or cabin air filter replacement but am not sure the dealership will...