The Sales to Service Handoff:
Perfect start to a happy dealership relationship
By: Rian Locadia
That new car smell, the new features, showing off to your friends and coworkers. These are all the joys of the new...
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
customer service
Attitude matters in Customer Service
Attitude matters in Customer Service
I’ve known Dennis Tilko for more than 30 years. In all that time, the only thing that’s changed is his attitude. It keeps getting more and...
CBT News – August 15, 2016
CBT News August 15, 2016
5 Ways to bring out the best in your employees
Consumer Tapped Out?
Driving Trends of Generation X
Attitude matters in Customer Service
How to get more positive customer reviews
How to get more positive customer reviews
Watch our interview with Peter Martin, The President and Founder of Testimonial Builder, to see how he handles both happy and unhappy customers.
WOWing With a Premium Experience on a Small Budget
Automotive Customer Service Goes a Long Way
By Rian Locadia
I am often asked how a small, family-owned operation with limited budgets can compete with the larger, flashier, corporate stores. It’s something...
CBT News – November 13, 2015
On today's show:
Jeremy Alicandri, VP of Habberstad Auto Group, on whether third-party vendors continue to be useful
April Rain, digital marketing expert and founder of Digital Rain, Inc., discusses...
CBT News – November 11, 2015
On today's show:
April Rain, Founder of Digital Rain, Inc., discusses digital marketing strategies for dealerships
How four-channel radios helped one dealership improve customer service
A look at this week's top...
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