TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


Customer Experiecne

According to the 2025 J.D. Power U.S. Electric Vehicle Experience (EVX) Public Charging Study, Tesla leads in public EV charging satisfaction

Tesla tops EV charging satisfaction as reliability improves despite cost concerns

- August 14, 2025
On the Dash  Tesla ranks highest in U.S. public EV charging satisfaction for both Level 2 (661) and DC fast charging (709) in J.D. Power’s 2025 EVX Public Charging Study. ...
Suzuki explains the importance of value-based selling, offering actionable insights to help dealerships build long-term customer loyalty

Value centric selling for service and sales teams: Communicating client benefits for lasting impact

- July 23, 2024
Join us on the latest edition of Loyalty-Based Sales Strategies, as Jen Suzuki shares game-changing sales strategies designed to empower both sales and service teams. In this exclusive CBT News...
Today's edition of Loyalty-Based Sales Strategies, Jen Suzuki shares invaluable insights on how incorporating video can change dealers' sales

Visual video impact is poppin’ – Harness the power of video in follow-up strategies that engage your clients

- June 20, 2024
In today's fast-paced automotive market, dealerships constantly seek innovative ways to engage customers and streamline their operations. On today's edition of Loyalty-Based Sales Strategies, Jen Suzuki shares invaluable insights on...
Steven Stauning

Using Customer Experience to Shied Your Dealership from Disruption

- July 16, 2018
When you think of businesses with outstanding customer service, it’s highly probable that Chick-fil-a comes to mind. The Food Chain has set themselves apart from their competitors by providing a...
Contact At Once!

How Contact at Once! is Enhancing the Retail Shopping Experience

- April 4, 2018
Denise Chudy, General Manager of Contact At Once!, joins Jim Fitzpatrick at The NADA Show to talk about how the team at Contact at Once! are enhancing the retail shopping...
David Booth

What Makes a Frictionless Transaction? – David Booth, GM of Shottenkirk Chrysler

- May 29, 2017
Recently, Joe had the pleasure of speaking with David Booth, GM of Shottenkirk Chrysler Dodge Jeep Ram of Atlanta. David's progressive customer experience initiatives have gained him a reputation for success...


CBT News
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