Monday, December 6, 2021
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F&I

F&I’s three-tier approach: Serve, Connect, Sell

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We make things way too difficult in the F&I office. We often forget that people buy from people that they like and trust. We spend an abundance of time drilling and rehearsing fancy closes and word tracks, but we fail to truly connect with the customer. You can almost forget how many miles the customer […]
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communicator

Becoming a Master Communicator

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Your dealership puts a large amount of effort in helping to ensure your teams can communicate with each other and with your customers so you can increase your conversions. The mistake that is often made here is that too many people believe that practicing speaking and negotiating skills will automatically make them a better converter. […]
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connect with customers

Are You Getting the Message? Connect With Consumers the Way They...

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In today’s mobile-driven society, consumers have an array of different channels at their fingertips to reach out to businesses and providers. Most people think...

Contact At Once! Now Offers Apple Business Chat to Help...

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ATLANTA, October 2, 2018 — Contact At Once!, the automotive division of LivePerson, Inc. (NASDAQ: LPSN) today announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad. “We are proud to support Apple Business Chat, which […]
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hot leads

5 Ways to Connect with Hot Leads

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Originally published in the June edition of Car Biz Magazine. How effective have your “speed traps” been in stabilizing phone management at your dealership? Let me clarify, have you attempted to set up a speed trap to catch your poorest performers on the phone or improve the ineffective phone skills habits of your team? But, […]
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