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COVID-19

COVID-19: What Should Dealers Expect Staff to Do?

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Management and staff in retail everywhere are unsure how to deal with the novel coronavirus pandemic. In the current industry, it’s the first time...
fixed ops

How Fixed Ops can Boost Dealer Revenues in Times of Uncertainty

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Amid flattening auto sales, many dealerships are turning to their back-end operations to future-proof their businesses. It is likely that the recent outbreak of...
Jonathan Banks

How the Coronavirus Outbreak is Affecting Wholesale Business and the Used-Car...

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With many businesses temporarily closing their doors in an effort to practice “social distancing” during the Coronavirus outbreak, many dealerships remain uncertain about what...
Used-Car Market

CBT Automotive Newscast for March 23, 2020

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Today on CBTNews.com - Monday, March 23rd, 2020: How the Coronavirus Outbreak is Affecting Wholesale Business and the Used-Car Market – Jonathan Banks, J.D. Power With...
cox automotive

Cox Automotive Retail Solutions COVID-19 Assistance Program

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March 21, 2020 Dear Clients: Speaking with many of you over the last week, we have been working through personalized plans to support your individual needs....
Cory Mosley

The Importance of Having a Solid Communication Strategy for Your Dealership...

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As part of our ongoing Coronavirus coverage, we're pleased to welcome back Cory Mosley, sales consultant, and crisis management expert. In this segment, Cory...
Adam Arens

Adam Arens of Patriot Automotive Group Discusses His Strategy for Working...

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  As part of our ongoing Coronavirus coverage, we’re pleased to welcome Adam Arens, President of the Patriot Automotive Group. In this segment, Adam and...
customer

Engaging Early with the Customer

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c On today's Tip of the Day, Becky Chernek tells you why you should find out why the customer took so long on that timely...
sales staff

Changing Course: Are Traditional Weekday Hours Still Right for Sales Staff?

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Dealership sales staff are known for pulling long hours. From working during the weekdays, to pulling early evening and weekend shifts, sales staff are...
phone calls

Use These Tips to Improve Your Follow Up Phone Calls with...

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On this week’s episode of On the Mark, host Mark Tewart discusses ways to build up your energy and motivation when making follow up...