The importance of building customer relationships in the service drive
To the Editor:
It's easy for dealers to forget how to think like customers. While I agree that reviews are essential the biggest key is how the customer has been treated...
TSLA367.160-8.07%
GM83.050-0.95%
F12.050-0.05%
RIVN12.950-0.42%
CYD26.570-1.22%
HMC33.4500.12%
TM188.600-0.11%
CVNA57.960-2.43%
PAG194.790-0.88%
LAD281.490-5.29%
AN153.190-2.13%
GPI228.370-3.22%
ABG161.970-2.57%
SAH60.050-1.01%
TSLA367.160-8.07%
GM83.050-0.95%
F12.050-0.05%
RIVN12.950-0.42%
CYD26.570-1.22%
HMC33.4500.12%
TM188.600-0.11%
CVNA57.960-2.43%
PAG194.790-0.88%
LAD281.490-5.29%
AN153.190-2.13%
GPI228.370-3.22%
ABG161.970-2.57%
SAH60.050-1.01%
TSLA367.160-8.07%
GM83.050-0.95%
F12.050-0.05%
RIVN12.950-0.42%
CYD26.570-1.22%
HMC33.4500.12%
TM188.600-0.11%
CVNA57.960-2.43%
PAG194.790-0.88%
LAD281.490-5.29%
AN153.190-2.13%
GPI228.370-3.22%
ABG161.970-2.57%
SAH60.050-1.01%
car dealers
Sonic Automotive adds $3.2 billion in annualized revenues with acquisition of RFJ Auto Partners, a top-15 U.S. dealer group
CHARLOTTE, N.C., Sept. 22, 2021 – Sonic Automotive, Inc. (“Sonic Automotive” or “Sonic” or the “Company”) (NYSE:SAH), a Fortune 500 Company and one of the nation’s largest automotive retailers, today announced it has entered into...
AutoNation Appoints Michael “Mike” Manley Chief Executive Officer and Director
FORT LAUDERDALE, Fla., Sept. 21, 2021 – AutoNation, Inc. (NYSE: AN), America's largest and most admired automotive retailer, today announced that it has appointed Mike Manley as Chief Executive Officer and as a member...
Shep Hyken on improving the customer experience to generate repeat business
Customer experience expert, New York Times best-selling author, and international keynote speaker Shep Hyken, has released new research into the state of customer service and experience called the A.C.A or...
Carvana & CarMax’s ramped-up reconditioning operations make efficient & lean recon operations an imperative for dealers
Nearly every dealer in the country is feeling the pinch on new and used vehicle inventories, with sellable inventory levels down as much as 70% for some dealers. To offset...
AIADA Pres. Cody Lusk on keeping the auto industry a level playing field and free of excessive Gov. influence
More than half of all U.S. dealership jobs are created by international nameplate automobile dealers, according to the American International Automobile Dealers Association. The Association recently released their 2021 Economic...
Digital marketing methods for today’s car dealership
What's working for you in digital marketing today and what needs to be revamped? As more consumers make purchases online, it is critical for you to have an effective approach....
Next-generation theft recovery: Why wireless, battery-powered devices relieve dealer headaches and drive F&I revenue
Consumers have been concerned about vehicle theft for many years. In response, dealers have sold a variety of theft recovery solutions as part of their menu of F&I products and...
Production cuts continue for major automakers
To the Editor:
Thanks for the information.
At this point, it's getting difficult to take customer deposits on new models, like the Audi e-Tron or any car, for instance, because there's no...
How transparency helped this Indiana dealership increase its net profit by 1200%
On today’s show, we’re pleased to welcome one of Automotive News’ 40 under 40 honorees Jon Blakely, Operations Director of Coyle Chevrolet-Buick-GMC and Coyle Nissan. Blakely opens up the conversations,...
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