Tag: Auto Retail
Exclusive: What is the future of electric mobility in automotive? —...
It's easy for business leaders and owners to get caught in the here-and-now instead of planning for the future, especially in light of the...
5 powerful words to use when interacting with customers
In the automotive industry, it's all about closing on a sale. Some people tend to convert every customer into a sale with decent grosses,...
5 tips to outperform your competitors in the online marketplace
When buying a car, today's consumers have more choices than ever. They can buy from a traditional dealership, an online-only marketplace, or even directly...
Is image SEO important for car dealers?
From 2016 to 2018, image searches grew by 60%, according to Google. Today, more consumers are centering their searches around photos, which is excellent...
Is there room for fixed F&I pricing at your dealership?
Who likes to haggle? No one. But in F&I this has been seen as not only expected but customary for decades. No two buyers...
4 ways car dealers can win against aftermarket service providers
According to the J.D. Power 2022 U.S. Aftermarket Service Index Study, customers increasingly prefer aftermarket service providers to new-vehicle dealers. J.D. Power surveyed almost...
3 tasks BDC staff should handle and 3 they should not
The Business Development Center (BDC) is the central nervous system of many auto dealerships. It's the hub that makes things happen and the lifeblood...
How to encourage better interdepartmental collaboration in the dealership
Remote work has undoubtedly disrupted the workforce, with many employees working from home and eliminating in-person collaboration. While there are some companies who say...
Why digital merchandising and AI are key to driving eCommerce engagement...
The online shopping experience has significantly changed now that customers can buy almost anything they want on any device—making eCommerce engagement paramount to dealership...
How to foster customer loyalty during tough economic conditions
There's much debate among economists about when a recession is coming or if one is on the horizon. Some may even feel that we're...