TSLA406.352-4.7984%
GM83.650-0.415%
F14.645-0.125%
RIVN15.980-0.7001%
CYD50.985-0.845%
HMC26.945-0.025%
TM179.036-1.1844%
CVNA69.8200.92%
PAG180.9800.915%
LAD308.9700.45%
AN195.8602.47%
GPI325.310-0.43%
ABG199.7000.15%
SAH83.240-0.47%
TSLA406.352-4.7984%
GM83.650-0.415%
F14.645-0.125%
RIVN15.980-0.7001%
CYD50.985-0.845%
HMC26.945-0.025%
TM179.036-1.1844%
CVNA69.8200.92%
PAG180.9800.915%
LAD308.9700.45%
AN195.8602.47%
GPI325.310-0.43%
ABG199.7000.15%
SAH83.240-0.47%
TSLA406.352-4.7984%
GM83.650-0.415%
F14.645-0.125%
RIVN15.980-0.7001%
CYD50.985-0.845%
HMC26.945-0.025%
TM179.036-1.1844%
CVNA69.8200.92%
PAG180.9800.915%
LAD308.9700.45%
AN195.8602.47%
GPI325.310-0.43%
ABG199.7000.15%
SAH83.240-0.47%

Inside Automotive is a groundbreaking network show that offers a captivating blend of dealership news, automotive retailing best practices, and cutting-edge industry insights from top executives and analysts. Featuring trailblazing industry insiders, this show offers a comprehensive look into the latest happenings within dealerships, highlighting key trends and developments. Through interviews with successful dealers, expert analysis, and practical advice, viewers gain valuable knowledge on implementing effective strategies, improving operations, and navigating the ever-changing automotive landscape.


Inside Automotive

The role of speed in customer service and car buyer loyalty — Jay Baer

Customer service speed can make or break a dealership's brand loyalty and long-term growth. On this episode of Inside Automotive, host Jim Fitzpatrick is joined by Jay Baer, speaker, business growth and customer experience research and New York Times Best Selling Author, to explore service efficiency and whether companies can ever be too fast when helping customers in-store or online. Baer's findings on customer service speed have been compiled into a...

The future of artificial intelligence in the dealership — Kevin Frye | Jeff Wyler Automotive Family

- August 30, 2023
The automotive industry is evolving once more as artificial intelligence transforms how car dealers and manufacturers conduct business and serve customers. One of the thought leaders at the forefront of...

Four vital factors to consider when trying to meet dealership hiring demands – Adam Robinson | Hireology

- August 29, 2023
Now more than ever, dealerships need help to fill roles and retain top talent, like technicians. But you may be surprised to learn it doesn't always come down to money...

NADA Update: Protecting the dealer franchise system and EV supply vs demand

- August 28, 2023
Despite rising interest rates, increasing transaction prices, and disruptors to the market, sales are still strong for franchised dealers across the U.S. Dealers are resilient and seem to find ways...

Leveraging AI as an asset in the dealership rather than being afraid of it – Shep Hyken

- August 28, 2023
Artificial Intelligence is changing how some companies conduct business, especially in customer service. It may already replace roles in some industries, but is that necessarily bad? On today's Inside Automotive,...

Addressing challenges in the ACC2 and driving zero-emission vehicle demand — Jim Appleton | NJ CAR

- August 25, 2023
New Jersey Governor Phil Murphy announced a proposal to adopt the Advanced Clean Cars II plan (ACC2), which would require car manufacturers to increase zero-emission vehicle shipments to 100% of...

Why public dealership groups are returning to the mergers and acquisitions market

- August 24, 2023
Publicly traded dealership groups are starting to return to the mergers and acquisitions market as the post-pandemic economy stabilizes and OEMs ramp up production. But what exactly are buyers looking...

Dealership training: how to provide a consistent customer experience — Sarah Vantine | Quantum5

- August 21, 2023
Training plays a critical role in the success of dealership staff and, in turn, the customer experience. Yet far too often dealers struggle to ensure their teams are taught in...

How to solve customer experience challenges and simplify operations – Barb Edson | CDK Global

- August 18, 2023
The retail automotive industry has been tasked with meeting today's rising consumer expectations and demands. As dealers adapt successfully, CDK Global has launched a new platform to assist with the...

Used car dealers accelerating acquisitions with private listing platforms — Jennifer Torres | Vettx

- August 17, 2023
As consumers hold onto their vehicles for longer periods of time, used car dealers are looking for alternatives to trade-ins and auctions to keep their inventories stocked. One such alternative...