The New York Auto Forum, a prestigious event hosted by J.D. Power, NADA, and the New York International Auto Show, is a pivotal gathering for automotive industry leaders to deliberate...
Driving Solutions
De-mistifying dealership defection rates — Eric DeMont | Urban Science
Defection rates deliver vital information to dealers, allowing them to identify how many customers took their business elsewhere while measuring...
In last month’s article, “From the Fax Machine, to the future: Auto Finance Disruption Time is Here,” I revealed data that demonstrated how overdue disruption in the auto finance industry...
Defection rates deliver vital information to dealers, allowing them to identify how many customers took their business elsewhere while measuring the impact of retention strategies. However, it has been exceedingly...
At this year's New York Auto Forum, media partner CBT News' anchor Jim Fitzpatrick met with Brian MacDonald, CEO and President of CDK Global, to discuss the critical role digital technology is...
At this year's New York Auto Forum, media partner CBT News' anchor, Jim Fitzpatrick, met with Jack Hollis, executive vice president of Toyota Motor North America, to discuss the future...
The competition in the electric vehicle (EV) market is on the rise. As Tesla is set to announce its first-quarter delivery data, there are growing concerns about competition from Chinese...
Analysts project new vehicle sales will rise in the first quarter despite a demand cooldown observed in March, as echoes from the post-pandemic boom continue to be felt throughout the...
Dealers know that the key to higher sales and profitability is an unparalleled car buying experience. Unfortunately, with consumers now demanding more convenient processes and even faster service times, many...
Inside Automotive
Want a better customer experience? Build a better work environment — Shep Hyken
On this episode of Inside Automotive, host Jim Fitzpatrick is joined by Shep Hyken, author, keynote speaker, and customer...