TSLA392.50512.795%
GM77.730-0.37%
F14.095-0.035%
RIVN16.2080.5775%
CYD46.2701.45%
HMC27.0900.26%
TM170.840-0.64%
CVNA65.3002.95%
PAG180.550-1.66%
LAD290.430-1.67%
AN190.170-1.47%
GPI300.650-1.09%
ABG201.530-3.64%
SAH83.790-0.72%
TSLA392.50512.795%
GM77.730-0.37%
F14.095-0.035%
RIVN16.2080.5775%
CYD46.2701.45%
HMC27.0900.26%
TM170.840-0.64%
CVNA65.3002.95%
PAG180.550-1.66%
LAD290.430-1.67%
AN190.170-1.47%
GPI300.650-1.09%
ABG201.530-3.64%
SAH83.790-0.72%
TSLA392.50512.795%
GM77.730-0.37%
F14.095-0.035%
RIVN16.2080.5775%
CYD46.2701.45%
HMC27.0900.26%
TM170.840-0.64%
CVNA65.3002.95%
PAG180.550-1.66%
LAD290.430-1.67%
AN190.170-1.47%
GPI300.650-1.09%
ABG201.530-3.64%
SAH83.790-0.72%

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On today’s episode of CBT Now, Shep Hyken discusses the importance of recovery in customer service and how to do it effectively.

Shep Hyken outlines a five-step process to convert complaints into loyalty

- September 5, 2025
Oftentimes, your most loyal customers are the ones who have had problems in the past. On today’s episode of CBT Now, Shep Hyken, customer service and experience expert, New York...
Global automakers face an uncertain future as EVs from China disrupt markets, challenging decades-old business models and dealer systems.

Can legacy automakers adapt before China takes the EV lead?

- September 5, 2025
Welcome back to the latest episode of The Future of Automotive on CBT News, where we put recent automotive and mobility news into the context of the broader themes impacting the industry. I’m...
Ford Maverick

2025 Ford Maverick pickup: Compact utility with big upgrades

- September 5, 2025
The 2025 Ford Maverick continues to prove that small pickup trucks can deliver big value. With a fresh set of updates and a newly added performance model, the Maverick lineup...

US-Japan deal set to lower tariffs, Mixed August auto sales, Polestar post $1B loss

- September 4, 2025
Top Stories US, Japan set to lower tariffs on Japanese automobiles as trade agreement advances. Read More August auto sales show mixed results across brands. Read More Polestar posts $1 billion loss as...
Toyota invests $792M in Czech plant to produce its first European electric vehicle, creating new jobs and expanding battery production.

Toyota expands Czech plant for first fully-electric European model

- September 4, 2025
On the Dash: Toyota will invest $792 million in its Czech plant to produce its first fully electric vehicle in Europe and add a battery facility. The expansion will create...
General Motors (GM) has announced production cuts for its Chevrolet Bolt and Cadillac electric vehicles (EVs).

GM to cut EV production amid expiring federal tax credits

- September 4, 2025
On the Dash: General Motors is cutting Chevrolet Bolt and Cadillac EV production in response to uncertain demand following the Sept. 30 expiration of federal EV tax credits.  Despite record...
Japan and the US are in the final stages of implementing lower tariffs on Japanese automobile imports, with a reduction from 27.5% to 15%

US, Japan set to lower tariffs on Japanese automobiles as trade agreement advances

- September 4, 2025
On the Dash: U.S. tariffs on Japanese car imports are set to drop from 27.5% to 15%, taking effect within 10–14 days after a presidential executive order. The executive order...
August U.S. auto sales rose for Toyota, Ford, Hyundai, Honda, and Subaru, fueled by SUVs, EVs, and strong incentives.

August auto sales show mixed results across brands

- September 4, 2025
On the Dash: Toyota, Ford, Hyundai, Honda, and Subaru all posted strong August sales, with Hyundai and Kia hitting records. SUVs and electric vehicles drove overall growth across brands. EV...
The Swedish automaker Polestar reported a second-quarter net loss of $1.03 billion, more than triple the loss from the previous year.

Polestar posts $1 billion loss as tariffs and weak U.S. sales pressure EV maker

- September 4, 2025
On the Dash: Polestar posted a $1.03 billion Q2 loss, driven largely by a $739 million impairment charge on the Polestar 3 due to U.S. tariffs and pricing challenges. Europe...
Q3 2025 Cox Automotive Dealer Sentiment Index shows steady dealer confidence, rising costs, and record-low EV outlook amid slower traffic.

Dealer confidence steady in Q3 despite profit pressure and EV concerns

- September 4, 2025
On the Dash: Dealer confidence stayed steady in Q3 with a market index of 43, despite softer traffic and profitability, according to the Cox Automotive Dealer Sentiment Index (CADSI). Rising...