Do you keep track of your customer defection rates? It’s one of the more unpleasant numbers to monitor, but perhaps
The top salesman was promoted to new car sales manager. It seemed like a good decision at the time. But
There’s a belief among many in the industry that “innovative” dealers can somehow gain and hold a marketing or technological
Never ask a question you don’t have an answer to. Instead, Becky says to ask questions that will lead to
Being a leader in auto retail means more than just having a title. It means more than just being a
On today’s CBT Newscast for Thursday, November 2nd, 2017: AutoNation’s CEO on the Future of Car Dealerships In a recent
CBT News Anchor Joe Gumm reports on U.S. automotive sales totals for the month of October 2017 at dealerships around the
On today’s episode of Progressive Retail, Cory explains a theory called the Me + 3 Rule. He explains that every
There are many experts out there who will teach you how to be confident, but at the end of the
We live in a world ruled by technology, but people are still essential to the car buying process. The most