On today’s show, CBT’s Bridget Fitzpatrick discusses how artificial intelligence is improving call center practices with Mike Haeg, Vice President
Also known as implicit bias, unconscious biases are learned stereotypes we hold about people based on factors like ethnicity, weight,
It’s so easy to get caught up in the daily grind of the workday at your dealership. Each day brings
Today on CBTNews.com – Thursday, April 11th, 2019: How AI Can Improve Your Dealership’s Call Center Practices – Mike Haeg
On this week’s edition of F&I Today, Becky Chernek talks about making spot decisions and whether or not they actually
Moments of truth define you as a salesperson. The way you handle certain things the customer throws at you has
Japan’s Toyota Motor Corp announced Wednesday that it is opening up access to its hybrid-vehicle patents through the year 2030.
As the economy continues to heat up, dealerships are increasingly being cramped by lack of available space and staff to
Today on CBTNews.com – Wednesday, April 10th, 2019: Bill Wittenmyer Discusses CRM Management, Growing Your BDC, and the Impact of
First quarter sales data has recently been released for the auto retail industry, and there are several trends that indicate