Mark Fields is ousted as CEO and will be replaced by Jim Hackett (former CEO of Steelcase). Hackett joined Ford’s board in 2013. He stepped down from the board in March of...
To Oscar Gutierrez, electric cars are a “no-brainer.”
“Like, seriously,” he said, his arms outstretched, an incredulous look on his face. “You can drive and not use gas. The state gives...
The auto industry works hard to understand consumers, including why, where, when and how they shop.
The problem is consumers keep changing the rules. Today, multi-device, multi-touch shoppers are relying on...
Stakeholders in a company aren't just those who invest in the stock of the brand you sell, but it's also those who invest in your dealership in other ways like...
You're only as strong as the team that supports you. And many of today's corporate teams are made up of Millennials.
When it comes to recruiting and retaining Millennials, there are...
You don’t have to be BFFs, but They Must Like You
All of us who truly want to serve our customers are looking for ways to create rapport with them that...
How important are online reviews to shoppers? Very important, as it turns out. The fact is, 90% of consumers read online reviews before visiting a business. And 88% of consumers trust...
Steve Eisman, Group Fund Manager with Neuberger Berman and the inspiration behind a character from the movie "The Big Short," once said, "We are in an environment where credit quality...
CBT's Jim Fitzpatrick sits down with Frank Ferrara, Former Executive VP of Customer Satisfaction at Hyundai Motor America, to discuss Frank's upcoming talk at the Automotive CX Summit. Frank's talk...
TV ratings are collapsing. Media stocks are falling. Cord cutting is accelerating.
There has been no shortage of bad headlines for television networks over the last few months, as investors grow...