TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%

Headlines

Hackett replaces Fields as CEO to transform Ford for the future

- May 22, 2017
Mark Fields is ousted as CEO and will be replaced by Jim Hackett (former CEO of Steelcase). Hackett joined Ford’s board in 2013. He stepped down from the board in March of...
electric car

Hint to electric car dealers: Charge up before the test drive if you want the sale

- May 19, 2017
To Oscar Gutierrez, electric cars are a “no-brainer.” “Like, seriously,” he said, his arms outstretched, an incredulous look on his face. “You can drive and not use gas. The state gives...
auto dealers

WardsAuto: Auto Dealers Who Master New Rules Will Win

- May 19, 2017
The auto industry works hard to understand consumers, including why, where, when and how they shop. The problem is consumers keep changing the rules. Today, multi-device, multi-touch shoppers are relying on...
Steve Hall

Why Valuing Every Stakeholder Impacts Your Dealership – Steve Hall, Automotive CX Summit Speaker

- May 19, 2017
Stakeholders in a company aren't just those who invest in the stock of the brand you sell, but it's also those who invest in your dealership in other ways like...
millennials

5 Ways to Nail Corporate Culture to Attract and Retain Millennials

- May 18, 2017
You're only as strong as the team that supports you. And many of today's corporate teams are made up of Millennials. When it comes to recruiting and retaining Millennials, there are...
customer rapport

Creating Customer Rapport

- May 18, 2017
You don’t have to be BFFs, but They Must Like You All of us who truly want to serve our customers are looking for ways to create rapport with them that...
Jamie Oldershaw

3 Best Practices for Online Reviews – Jamie Oldershaw, GM DealerRater

- May 18, 2017
  How important are online reviews to shoppers? Very important, as it turns out. The fact is, 90% of consumers read online reviews before visiting a business. And 88% of consumers trust...
subprime

Is Subprime Debt a Systemic Issue for the Auto Industry?

- May 18, 2017
  Steve Eisman, Group Fund Manager with Neuberger Berman and the inspiration behind a character from the movie "The Big Short," once said, "We are in an environment where credit quality...
Frank Farrera

Making the Most of Your Service Drive – Interview with Frank Ferrara, Automotive CX Summit Speaker

- May 17, 2017
  CBT's Jim Fitzpatrick sits down with Frank Ferrara, Former Executive VP of Customer Satisfaction at Hyundai Motor America, to discuss Frank's upcoming talk at the Automotive CX Summit. Frank's talk...
advertisers

As Viewers Drift Online, Advertisers Hold Fast to Broadcast TV

- May 17, 2017
TV ratings are collapsing. Media stocks are falling. Cord cutting is accelerating. There has been no shortage of bad headlines for television networks over the last few months, as investors grow...
CBT News
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