Customer Retention: They Have to Like You
From dealership standpoint, customer retention for the long term is totally dependent on personal relationships with your staff.
The question “Would you take your car to the dealer for a repair...
TSLA404.110-5.88%
GM72.630-0.47%
F13.0600.03%
RIVN12.900-0.45%
CYD50.420-0.02%
HMC25.3200.11%
TM185.470-1.9%
CVNA63.415-2.605%
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GPI305.470-11.71%
ABG177.5001.22%
SAH72.870-1.19%
TSLA404.110-5.88%
GM72.630-0.47%
F13.0600.03%
RIVN12.900-0.45%
CYD50.420-0.02%
HMC25.3200.11%
TM185.470-1.9%
CVNA63.415-2.605%
PAG156.460-3.29%
LAD257.090-7.8%
AN178.590-3.35%
GPI305.470-11.71%
ABG177.5001.22%
SAH72.870-1.19%
TSLA404.110-5.88%
GM72.630-0.47%
F13.0600.03%
RIVN12.900-0.45%
CYD50.420-0.02%
HMC25.3200.11%
TM185.470-1.9%
CVNA63.415-2.605%
PAG156.460-3.29%
LAD257.090-7.8%
AN178.590-3.35%
GPI305.470-11.71%
ABG177.5001.22%
SAH72.870-1.19%
Headlines
How Dealerships Can Adapt to Changes in Consumer Demand – Brian Finkelmeyer, vAuto
Auto sales were reported down for most manufacturers in the month of April and the Federal Reserve decided to keep interest rates where they are for the foreseeable future. So...
Ford Focusing on Customers With New Rewards Program
In 2016, Ford launched FordPass stating at the time that they planned “to do for car owners what iTunes did for music fans.” The platform acted as a one-stop for...
Moving Dealerships From Transaction-Centric to Customer-Centric
Looking to 2019 and beyond, margin compression and customer expectations are among several factors that will increase, while more pressure from both existing and new competition will complicate the automotive...
April’s Auto Sales: Upswing in Luxury Vehicle Demand
March was deceptively positive. The month had a slightly stronger showing than analysts originally predicted. While most automakers floundered, the month ended with a SAAR of 17.45 million units.
The story...
Emerging Auto Trends in 2019 and What They Mean for Dealers
As we finish the first quarter of 2019, this year is already shaping up to be a big one for the auto industry. While many are watching to see if...
How to Avoid Workplace Harassment Scandals and Appropriately Address Claims – David Druzynski, Auto/Mate
On today's show, we welcome back David Druzynski, Chief People Officer at Auto/Mate Dealership Systems. David recently wrote an article for WardsAuto Magazine called "How to Deter Dealership Workplace Harassment"....
Promote Health and Wellness at Your Dealership
Looking to retain employees and cut operating costs at your dealership? Promoting health and wellness is one powerful way to accomplish both those objectives. Healthy, sound team members are more...
Gen Z Less Eager to Start Driving
Most adults remember the time when getting a driver’s license meant freedom. Many can recall whining at their parents to take them driving so they could finally get comfortable enough...
Track Your TV Advertising Data to Make Marketing Spend More Efficient – Max Steckler, Chief Product Officer, AutoChoice
Cable television's data capabilities have evolved, creating a powerful marketing channel for automotive marketers, but are these marketers taking advantage of the opportunities? There's a disconnect it seems between what...
