How active listening leads to increased engagement
If your natural instinct is to provide advice or an immediate solution to a problem, then you could unintentionally be doing more harm than good. The Harvard Business Review did...
TSLA414.12010.01%
GM75.3602.73%
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RIVN13.4700.5696%
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HMC25.7850.465%
TM189.4503.98%
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TSLA414.12010.01%
GM75.3602.73%
F13.2650.205%
RIVN13.4700.5696%
CYD53.2002.78%
HMC25.7850.465%
TM189.4503.98%
CVNA66.3202.97%
PAG158.8402.38%
LAD269.46012.37%
AN183.0104.42%
GPI314.6809.21%
ABG182.3204.82%
SAH74.0601.19%
TSLA414.12010.01%
GM75.3602.73%
F13.2650.205%
RIVN13.4700.5696%
CYD53.2002.78%
HMC25.7850.465%
TM189.4503.98%
CVNA66.3202.97%
PAG158.8402.38%
LAD269.46012.37%
AN183.0104.42%
GPI314.6809.21%
ABG182.3204.82%
SAH74.0601.19%
Headlines
Third round of stimulus checks nears Congressional approval
On Saturday, the House narrowly passed a $1.9-trillion-dollar pandemic relief and stimulus package that could see payments sent to American households in March. The House vote squeaked by with a...
How single-point auto dealerships used flexibility to navigate the pandemic
Single-point auto dealerships faced many unique challenges throughout the pandemic. Today on CBT News, host Jim Fitzpatrick is joined by Robert Loehr, Owner of Robert Loehr Chrysler Dodge Jeep RAM...
Force Marketing making bold moves with acquisition of GSM, a fixed-ops marketing company
On this special edition of CBT News, John Fitzpatrick, Co-Founder and CEO of Force Marketing, and Shelley Washburn, President of GSM join guest host Steve Greenfield to discuss an exciting...
Ensure your technicians feel appreciated for increased productivity
Dealership culture tends to take the technicians for granted and overlooks many of their efforts, but this isn’t the way to retain mechanics. According to Career Explorer, automotive service technicians...
Hyundai to recall 82,000 EVs for fire risk
Hyundai is recalling more than 82,000 electric vehicles globally due to a risk of fire. The recall campaign comes after 15 vehicle fires occurred among the relatively new segment of...
How your fixed-ops department can turn service patrons into life-long customers
On today’s show, Lee Harkins joins host Jim Fitzpatrick to discuss the latest trends in fixed-ops. Harkins is the President and CEO of M5 Management Services, a company committed to...
Lucid Motors announces IPO, Xos Trucks & AEye merge with SPACs, Recgoni closes on $48.9M funding round, and more
Welcome to another edition of The Friday 5 with Steve Greenfield, Founder and CEO of Automotive Ventures, an auto technology advisory firm that helps entrepreneurs raise money and maximize the...
2021 AIADA Chairman Steve Gates and CEO Cody Lusk discuss challenges facing the auto industry
The American International Automobile Dealers Association (AIADA) recently announced Steve Gates as its 2021 Chairman. Gates and AIADA President and CEO Cody Lusk joined CBT News to discuss the direction...
The importance of a mobile-friendly shopping experience
Even if you’ve been stuck under a hood for the last decade, it’s not surprising to know that the selling of auto-parts and accessories has changed drastically over the last...
