How to get customers to come back for the first service
It’s easy to think that a manufacturer’s free maintenance plan is enough to bring someone in for the first service if you just had one to offer. If you don’t...
TSLA417.26013.15%
GM76.1403.51%
F13.2100.1497%
RIVN13.7300.83%
CYD53.6603.24%
HMC25.8700.55%
TM189.9404.47%
CVNA64.9201.57%
PAG158.9802.52%
LAD271.11014.02%
AN184.6706.08%
GPI315.2009.73%
ABG182.8305.33%
SAH73.6900.82%
TSLA417.26013.15%
GM76.1403.51%
F13.2100.1497%
RIVN13.7300.83%
CYD53.6603.24%
HMC25.8700.55%
TM189.9404.47%
CVNA64.9201.57%
PAG158.9802.52%
LAD271.11014.02%
AN184.6706.08%
GPI315.2009.73%
ABG182.8305.33%
SAH73.6900.82%
TSLA417.26013.15%
GM76.1403.51%
F13.2100.1497%
RIVN13.7300.83%
CYD53.6603.24%
HMC25.8700.55%
TM189.9404.47%
CVNA64.9201.57%
PAG158.9802.52%
LAD271.11014.02%
AN184.6706.08%
GPI315.2009.73%
ABG182.8305.33%
SAH73.6900.82%
Headlines
Video communication during service visits breaks the trust barrier
According to a 2020 study by CDK Global, 55% of consumers identified distrust as one of the main reasons for choosing aftermarket service providers over the dealership. What should come...
Leadership expert Bill Berman on why embracing your dealership’s culture is imperative for success
What is the difference between influence and impact and how can you use this to enhance your career? On today’s show we’re pleased to welcome back Bill Berman, Executive Coach,...
Buy-sell expert Alan Haig discusses current valuations and M&A trends in the auto industry
Haig Partners has new, recently released data on the profits from the largest public automotive retailers. On today’s show, we’re pleased to welcome Alan Haig, President and Founder of Haig...
Carmakers scale back production further on semiconductor shortage
Halfway around the globe in Malaysia, COVID-19 cases have spiked badly in the past five weeks, and daily case counts in the nation of around 32 million have been surpassing...
A ‘back to basics’ approach to F&I during slower times
F&I departments nationwide are once again facing challenging times. The one-two punch of the pandemic hanging on due to the Delta variant and the chip shortage has created a unique...
Gearing up for the 75th annual NIADA Convention and Expo with CEO Bob Voltmann and Pres. Lou Tedeschi
Independent dealers across the country are gathering in San Antonio, Texas, next week for the 75th annual NIADA Convention and Expo. On today’s show, we’re pleased to welcome Bob Voltmann,...
Foureyes founder David Steinberg announces funding round and Hagerty goes public via SPAC merger
Welcome to another edition of The Friday 5 with Steve Greenfield, Founder and CEO of Automotive Ventures, an auto technology advisory firm that helps entrepreneurs raise money and maximize the...
Why this N.C. dealer group is investing big in its BDC departments
The retail automotive industry changes rapidly so what are BDC departments doing to keep up? On today’s show we’re pleased to welcome Matt Raymond, Director of Digital Operations at Team...
How can floor plan financing work for used car dealers?
There are many factors that go into a used car dealership’s success or failure — customer service, management, and just plain ol’ luck — but one of the most overlooked...
