When Customers Call
David Lewis gives his advice on how to get a calling customer (and their vehicle) off of the phone and into your dealership.
TSLA313.030-6.66%
GM82.6401.97%
F14.3500.2%
RIVN15.840-0.62%
CYD45.070-0.77%
HMC28.1600.17%
TM177.4200.62%
CVNA60.4600.27%
PAG217.3501.81%
LAD340.9506.93%
AN208.1803.08%
GPI330.8704.19%
ABG225.2403.1%
SAH99.8200.71%
TSLA313.030-6.66%
GM82.6401.97%
F14.3500.2%
RIVN15.840-0.62%
CYD45.070-0.77%
HMC28.1600.17%
TM177.4200.62%
CVNA60.4600.27%
PAG217.3501.81%
LAD340.9506.93%
AN208.1803.08%
GPI330.8704.19%
ABG225.2403.1%
SAH99.8200.71%
TSLA313.030-6.66%
GM82.6401.97%
F14.3500.2%
RIVN15.840-0.62%
CYD45.070-0.77%
HMC28.1600.17%
TM177.4200.62%
CVNA60.4600.27%
PAG217.3501.81%
LAD340.9506.93%
AN208.1803.08%
GPI330.8704.19%
ABG225.2403.1%
SAH99.8200.71%
Daily Newscast
Are you ready for digital changes? | 5 Ways to Connect with Hot Leads | Mary Barra: Owner/Driver Model will Be Around for a Long Time | U.S. Auto Sales Not About to Fall Off
On today's CBT Newscast for Wednesday, June 28th, 2017:
Are you ready for digital changes in auto? Consumers Are.
Joe Gumm sits down with Sharon Kitzman, GM and Vice President of Dealertrack...
Are customer nights beneficial? | 9 Ways to Take More Initiative at Work | Train Staff with a Sales-Driven Focus | Americans Back in Love With SUVs
On today's CBT Newscast for Tuesday, June 27th, 2017:
Are customer nights beneficial?
To have a true customer buying experience, some dealerships believe if everyone was happy during the process, it was...
15 Tips to Improve your Fixed Ops | How to Produce Video Content | Making the Most of Your Digital Spend | Are you compliant with this new Used Car Rule?
On today's CBT Newscast for Monday, June 26th, 2017:
15 Tips to Improve your Fixed Ops
Joe Gumm spoke to Jody Devere, CEO of AskPatty.com, about the customer experience in your service drive as well...
How to Connect with Online Customers | 5 things that top salespeople do | Best Practices for Great Email Marketing | Dodge to Dealers: “No Markup on Demon”
On today's CBT Newscast for Friday, June 23rd, 2017:
How to Connect with Online Customers
CBT's Jim Fitzpatrick sits down with Aaron Krane, CEO/Founder of Drive Motors, to talk about how his...
Is your social media safe from hackers? | Boost Your Reputation | What Consumers Look For in a Car | Can the mission of “having fun” really work? | Tesla vs. New York Car Dealers
On today's CBT Newscast for Thursday, June 22nd, 2017:
Is your social media safe from hackers?
Erik Nachbahr, President and CEO of Helion Automotive Technologies, joins Joe Gumm to talk about how...
How do regulations benefit customers? | Why the Auto Retail Market is Doing Great | Anticipating Trends vs Forecasting | Dealership’s Response to Panhandler Goes Viral
On today's CBT Newscast for Wednesday, June 21st, 2017:
How do regulations benefit customers?
Joe sits down with Steve Roenneau, VP of Compliance for EFG Companies, to discuss simplifying the sales process...
How to Get Organized with Social Engagement | Improve Your Company’s Communication | Why Facebook Live should be used by your dealership | Customer Retention in Different F&I Packages
On today's CBT Newscast for Tuesday, June 20th, 2017:
How to Get Organized with Social Engagement
Joe Gumm sat down with Force Marketing's Steve Hardy to discuss how you can improve your...
Why customers are leaving your website early | Stop Limiting the Performance of Your Sales Team | Who wins with potential car buyers, your website or Amazon’s? | Ford wants dealer service centers ready for special needs of ride-sharing providers
On today's CBT Newscast for Monday, June 19th, 2017:
Why customers are leaving your website early
Consumers are going to dealer website, but most of the time they're not staying for long....
Which employee is most responsible for your phone processes? | A Formula for Dealership Success | Flexdrive Car Subscription Service | Eliminate This Big Time-Waster in Your Service Dept.
On today's CBT Newscast for Friday, June 16th, 2017:
The dealership employee most responsible for your phone processes
True or False: The most important person at a dealership (when it comes to...
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