Today on CBTNews.com – Thursday, October 31st, 2019:
5 Leadership Lessons to Apply at Your Dealership – Joseph Michelli, ‘The Airbnb Way’
On today’s show, we’re pleased to welcome back Joseph Michelli, New York Times best-selling author and customer experience expert. Joseph also has a new book out titled “The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging”. In this segment, Jim and Joseph take a deep dive into these five lessons and discuss other important customer experience topics for today’s auto retail industry. Watch Now
Technology vs. Human Connection: Which One Does Your Dealership Need?
There’s no question; technology is a boon to dealerships. Big data, mobile apps, social media–there are countless ways that tech smooths the car buying journey and bringing foot traffic to dealerships. In this new hi-tech sales climate, it makes sense that some might wonder where people fit in. Do new technologies negate the need for human employees? Is a day approaching when Artificial Intelligence (AI) will assume the lead role in sales? Read More
How Your Dealership Can Best Utilize its DMS
A car dealer’s DMS system, or Dealer Management System, is a treasure trove. In its seemingly limitless functions, personnel make the cogs of the dealership wheel turn. But what makes a good DMS system, and how can a dealership make the best use of the tools at their disposal? Read More