On today’s CBT Newscast for Tuesday, June 27th, 2017:
Are customer nights beneficial?
To have a true customer buying experience, some dealerships believe if everyone was happy during the process, it was a win-win. Other dealerships think that if they received a positive online review from the customer it was a success. Mike Esposito, former dealership GM now President and CEO of Auto/Mate, believes developing a relationship with the customer (after the purchase) is true loyalty. Watch Now
9 Ways to Take More Initiative at Work
Initiative and creativity move the world. They foster the realization of innovative ideas in various industries and contribute to constant development.There is a great demand for energetic professionals who are inventive and enterprising enough to be proactive in everything they do. Here are nine tips to help you be one of those proactive professionals and take more initiative at work. Read Now
Train Staff with a Sales-Driven Focus
Every person that works in a dealership environment has an impact on your sales. Parts counter sales, service department repairs and maintenance, and, of course, new and used vehicles sales are all influenced by a dealership’s staff members. Regardless of their position in the store, every team member should be involved in sales training in some capacity, and here’s why. Read More
Americans Are Back in Love With SUVs and Pickups
The car as we have known it appears to be doomed in the U.S. No, not because we’ll all be biking or taking buses or flying with jet packs or riding around in automated vehicles. Sure, a lot of people think that last one is coming soon. Technology analyst Horace Dediu is betting on bikes. And I’m not willing to totally count out the possible triumph of buses or jet packs. But until that glorious day comes — whichever kind of day it is — it appears that Americans will be driving around not in cars but in sport utility vehicles, minivans and pickups. Read More
