CBT Automotive Newscast for January 17, 2020

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Today on CBTNews.com – Friday, January 17th, 2020:

newscastUnlock Additional Finance and Service Revenue with a Comprehensive BDC Strategy
On today’s show, we’re pleased to welcome back Sarah Vantine, BDC Director for Scott Clark Auto Group out of Charlotte, NC. Since we last spoke to Sarah, she has continued to grow and expand Scott Clark Auto’s BDC strategy to include finance and additional sales opportunities. Watch Now

Sarah VantineDealership Emails Going to SPAM? Here’s What To Do
Despite our own negative reactions, many well-meaning dealers continue to send emails with subject lines like this. It’s just one of the many reasons that your emails never reach your customers: They’re getting sent straight to the SPAM folder. Read More

SarahVantineBuilding A Vibrant Service Department
Creating an environment where customers feel relaxed and well cared for can be a tough thing to achieve with the many pressures being felt by the advisors who work the front line in a busy dealership service department.  Today’s advisors take multitasking to new extremes. And, they often must do so while dealing with negative customers, management pushing for more sales, all the while trying to make a paycheck, hitting profit forecasts and maintaining good CSI scores for the dealership and your service department. Read More

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