Remember those things you used to do? The little things that mattered to customers? The things that showed you truly cared about what customers liked and wanted? For F&I customers, Becky Chernek, host of the show F&I Today, says those things still matter, but some people aren’t sure what those things are.
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To improve F&I results, dealerships need to address a widening performance gap, according to VP of Ascent Dealer Services, Paul Brown. On the latest episode of F&I Today, Brown attributes...
From analyzing past deals to presenting products early, Paul Brown details how finance professionals can turn data into meaningful customer engagement on today’s episode of F&I Today.
Brown, Vice President of...
Dave Moore, a finance leader at Johnny Londoff Chevrolet, says dealerships can unlock significant growth in subprime financing by focusing on relationships, disciplined processes, and long-term customer development rather than...
F&I managers who actively coach and support their sales teams can especially improve customer satisfaction, deal flow, and profitability. Paul Brown, Vice President of Ascent Dealer Services, emphasizes that sharing...