J.D. Power: product specialists improve customer satisfaction
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A relatively new job position at many car dealerships is gaining importance as vehicles become more technologically sophisticated, according to the J.D. Power 2016 U.S. Sales Satisfaction Index Study.
Product specialists...
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New JD Power study about vehicle technology training
Dealers play a vital role in whether car buyers use the latest in-vehicle technology, even if the customers know it’s in their new...
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