Understanding the Needs of Female Customers
Women made up more than 65% of customers coming into our service departments in 2016 and they are more likely to be loyal to the dealership where they purchased their...
TSLA310.4971.27689%
GM90.4403.405%
F14.9400.26%
RIVN16.465-0.015%
CYD45.900-0.69%
HMC30.3151.185%
TM186.3604.21%
CVNA64.6400.6%
PAG218.0302.33%
LAD354.8009.32%
AN216.6204.42%
GPI344.9507.52%
ABG233.5506.91%
SAH103.7100.73%
TSLA310.4971.27689%
GM90.4403.405%
F14.9400.26%
RIVN16.465-0.015%
CYD45.900-0.69%
HMC30.3151.185%
TM186.3604.21%
CVNA64.6400.6%
PAG218.0302.33%
LAD354.8009.32%
AN216.6204.42%
GPI344.9507.52%
ABG233.5506.91%
SAH103.7100.73%
TSLA310.4971.27689%
GM90.4403.405%
F14.9400.26%
RIVN16.465-0.015%
CYD45.900-0.69%
HMC30.3151.185%
TM186.3604.21%
CVNA64.6400.6%
PAG218.0302.33%
LAD354.8009.32%
AN216.6204.42%
GPI344.9507.52%
ABG233.5506.91%
SAH103.7100.73%
About: CBT News Editorial Team
Galpin Motors’ formula for success starts with founding principles – Brian Allen, Group Director and Automotive CX Summit Speaker
At almost 90 years old, Bert Boeckmann still shows up for work at Galpin Motors in Van Nuys, California six days a week. He started with Galpin in 1953 and...
3 Strategies for Getting the Most Out of Your Sales Team
If you need help managing your sales staff better, here are three strategies I've used that never fail to boost results.
Strategy #1: Proper Investment.
In most businesses, the investment in salespeople...
WardsAuto: Instant Income Verification Could Improve Sales Process for Consumers
This year could see U.S. auto sales decline for the first time since the industry emerged from the 2009 recession, meaning automotive lenders and dealers no longer can rely solely...
Galpin Motors’ Formula for Success | 3 Strategies for Getting the Most Out of Your Sales Team | Improve the Sales Process for Consumers | Is Service Employee Churn Killing Car Sales?
On today's CBT Newscast for Monday, May 15, 2017:
Galpin Motors' formula for success starts with founding principles
At almost 90 years old, Bert Boeckmann still shows up for work at Galpin...
Americans Would Pay Almost $5,000 More for a Self-Driving Car
The average driver would be willing to pay nearly $5,000 more for a fully self-driving car, a new report finds.
Researchers from Cornell University found that the average U.S. household is...
Millennials’ Impact on Retail and Onboarding Strategies – Tom Carney, Automotive CX Summit Speaker
Millennials are one of the most unique groups of people we've seen in a long time. They're also one of the most special groups when it comes to impacting your...
Sr. Analyst from WardsAuto on Inventory Levels
Haig Stoddard, Senior Analyst at WardsAuto addresses high levels of inventory on dealer's lots and what needs to be done to relieve this.
Millennials’ Impact on Retail and Onboarding Strategies | 5 quick fixes for your web design | Sr. Analyst from WardsAuto on Inventory Levels
On today's CBT Newscast for Friday, May 12, 2017:Â
Millennials’ Impact on Retail and Onboarding Strategies
Millennials are one of the most unique groups of people we've seen in a long time....
Bridging the Millennial Gap Through Better Service
The Millennial has proved to be an elusive customer for dealership service departments, as evidenced by low rates of retention and loyalty. This generation is decidedly harder to win over,...
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