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In our Automotive CX Summit series, Joe sits down with Max Steckler, CPO of CDK Global and a speaker at the Summit to discuss online retailing and how CDK is...
In this interview with Scott Miller CEO of Vision Critical, Joe discusses Scott's upcoming session at the 2017 Automotive CX Summit entitled “The Authenticity Challenge: How to Build Loyalty, Improve CX,...
"People owe a lot more on their homes than what they were actually worth." We heard this a lot during the housing crisis years ago. Now, some sources are saying...
Entrepreneurs can be a bit like Casanova: always romancing new customers, and sometimes going to complicated and intricate lengths to draw them in. But that’s what entrepreneurs are supposed to...
CBT's Joe Gumm sat down with Fixed-Ops guru and host of the Weekly Tune-Up, Becky Nixon, to talk about the decreasing number of mechanics in the automotive industry.
On today's CBT Newscast for Monday, June 5th, 2017:
Should there be concern over subprime loans?
Scott Adams, President of Adams Automotive Group in Kansas City, told CNBC's Power Lunch that he's...
“Fasten your oxygen mask before assisting others” is an all-too-familiar instruction that many of us tune out when waiting for our flight to take off. But this sage advice can...
It’s a phrase that has hindered the auto industry for years, especially when it relates to internet customers. David explains on today's Tip of the Day.
Electric vehicles have been a hot topic recently. Robert Nardelli, former Chrysler Chairman and CEO, told Bloomberg that he believes the pace at which EVs will start becoming popular will be...
Say your dealership has a salesperson that moves 12-25 vehicles a month. Now let's say that salesperson leaves three months from now. Who is going to follow-up with all of...