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Making your customers your brand ambassadors – Scott Stratten Keynote

  Scott Stratten, Best-Selling author and Founder of Unmarketing, delivering his keynote at the 2017 CBT Conference and Expo.

Daily Newscast: Increasing your profits while the industry levels off |...

  In today’s CBT Newscast for Friday March 28, 2017: Increasing your profits while the industry levels off Dave Zoia, Editorial Director for WardsAuto and 30-year auto...

Listen Up Auto Dealers – 2017 CBT Automotive Conference

Join us at the CBT Automotive Conference & Expo March 7 - 9, 2017 at the Hyatt Regency in Atlanta. The CBT Automotive Conference and Expo...

Interview with Conference Speaker & Marketing Expert Scott Stratten

CBT CEO Jim Fitzpatrick recently sat down with 2017 CBT Conference Keynote Speaker Scott Stratten to discuss his presentation at the 2017 CBT Conference + Expo. Scott’s...

Daily Newscast: Customer Service, Millennials, Online Car Buying

On this week’s Friday Rewind, solutions to improve your dealership’s culture, the VP of JD Power says focus on Gen-Z more, and author Scott...

Daily Newscast: The impact of analytics

On today’s show, Ford CEO, Mark Fields, discusses the impact of analytics, what consumers want from your service department, and 2017 CBT Conference Keynote...

Author, Scott Stratten on delivering customer service

Jim Fitzpatrick talks with Scott Stratten: Keynote speaker at the CBT Conference and President of unmarketing.