On this week’s Friday Rewind, solutions to improve your dealership’s culture, the VP of JD Power says focus on Gen-Z more, and author Scott Stratten discusses delivering customer service
Daily Newscast: Customer Service, Millennials, Online Car Buying
By
CBT News Editorial Team
December 16, 2016
More from Daily Newscast
GM delays EV trucks, Ford tops recalls, NHTSA launches road safety initiative
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FTC targets deceptive pricing, GM offers $40M to recruit product chief, Hyundai warns war will impact sales
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FTC urges dealers to report competitors for deceptive pricing practices. Read More
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Record-low used inventory, Samsung SDI signs EV battery deal, Gas prices peaked but relief may take time
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Record-low used inventory collides with rising March sales pace. Read More
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Energy secretary says gas prices have peaked, but...
Weekly roundup: Tariff refunds open, Ford fights Chinese EVs, Southern union breakthrough impacts dealers
ICYMI: Spring optimism grows for dealers as challenges remain. Massive union breakthrough in the South signals ripple effects for dealers. Ford pushes to block Chinese EVs as it rolls out...
