Thursday, January 20, 2022
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Kain

David Kain shares key takeaways to help drive dealers in...

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On today’s show, we are pleased to welcome David Kain, President and Owner of Kain Automotive, industry expert, and host of Kain and Co. right here on CBT News. Kain begins the conversation by sharing some takeaways he’s seen throughout the past year. He says something we learned is that the internet is a wonderful catalyst […]
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phone experience

How to Book More Appointments

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Dealers lose the majority of their hottest leads within the first 15 seconds of each call. The culprit? Poor phone routing. It’s a common misconception that the only way to provide good customer service is to point every call toward a receptionist. Unfortunately, studies show this practice leads to poor connection rates and frustrated customers. […]
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