TSLA313.030-6.66%
GM82.6401.97%
F14.3500.2%
RIVN15.840-0.62%
CYD45.070-0.77%
HMC28.1600.17%
TM177.4200.62%
CVNA60.4600.27%
PAG217.3501.81%
LAD340.9506.93%
AN208.1803.08%
GPI330.8704.19%
ABG225.2403.1%
SAH99.8200.71%
TSLA313.030-6.66%
GM82.6401.97%
F14.3500.2%
RIVN15.840-0.62%
CYD45.070-0.77%
HMC28.1600.17%
TM177.4200.62%
CVNA60.4600.27%
PAG217.3501.81%
LAD340.9506.93%
AN208.1803.08%
GPI330.8704.19%
ABG225.2403.1%
SAH99.8200.71%
TSLA313.030-6.66%
GM82.6401.97%
F14.3500.2%
RIVN15.840-0.62%
CYD45.070-0.77%
HMC28.1600.17%
TM177.4200.62%
CVNA60.4600.27%
PAG217.3501.81%
LAD340.9506.93%
AN208.1803.08%
GPI330.8704.19%
ABG225.2403.1%
SAH99.8200.71%


Paul Brown

Fighting payment anxiety in the F&I office with empathy and value

Fighting payment anxiety in the F&I office with empathy and value

- July 16, 2026
Payment anxiety is climbing, and the squeeze isn't just at the dealership. Rising rates, pricier vehicles and mounting negative equity are pushing monthly payments higher, and customers are watching every...
F&I Today F&I
The overlooked F&I process that builds trust, boosts profitability 

The overlooked F&I process that builds trust, boosts profitability 

- July 9, 2026
Today's car buyers expect a transparent, efficient purchasing experience from start to finish. On the latest episode of F&I Today, Paul Brown, VP of Ascent Dealer Services, explains why the...
F&I Today F&I
How AI is reshaping F&I coaching and driving accountability

How AI is reshaping F&I coaching and driving accountability

- July 2, 2026
The finance office has become the most scrutinized room in the dealership. Today's customers arrive more informed and more payment sensitive than ever. At the same time, F&I teams are...
F&I Today F&I
How dealers can reduce friction in the finance process

How dealers can reduce friction in the finance process

- June 25, 2026
As customer expectations evolve, dealerships face great pressure to make the finance process faster, more transparent and less intimidating. On today’s F&I Today episode, Paul Brown, VP of Ascent Dealer...
F&I Today F&I
F&I in 2026: Navigating negative equity, credit challenges and pricing transparency.

Navigating negative equity, credit challenges and pricing transparency in F&I in 2026

- June 17, 2026
Negative equity is rising, loan terms are stretching, and F&I managers are being asked to do more than ever. Paul Brown, Vice President and partner at Ascent Dealer Services and the host...
CBT Now F&I
Remote control: Making F&I video calls feel like an in-person deal

Remote control: Making F&I video calls feel like an in-person deal

- June 4, 2026
Remote F&I is no longer just a workaround. For dealers selling cars to out-of-state buyers or customers who simply prefer to close from home, it is becoming a standard part...
F&I Today F&I
Why 'decision fatigue' is killing your F&I gross

Why ‘decision fatigue’ is killing your F&I gross

- May 14, 2026
Buying a car demands more decisions than many customers expect. By the time they sign the purchase agreement, "decision fatigue" has set in. They have already negotiated a price, settled...
F&I Today F&I
Affordability squeeze reshapes F&I strategy as dealers rethink customer conversations

Affordability squeeze reshapes F&I strategy as dealers rethink customer conversations

- May 7, 2026
Rising costs are reshaping how customers approach car buying, and F&I leaders must adjust their strategies to keep pace. On the latest episode of F&I Today, Paul Brown, Vice President...
F&I Today F&I
Driving profits when service contracts fall short | Paul Brown

Driving profits when service contracts fall short

- April 2, 2026
To improve F&I results, dealerships need to address a widening performance gap, according to VP of Ascent Dealer Services,  Paul Brown. On the latest episode of F&I Today, Brown attributes...
F&I Today F&I
Paul Brown, F&I conversations

Why empathy-driven F&I conversations matter more as car payments climb

- February 5, 2026
As car payments climb past $1,000 for a growing share of buyers and household budgets tighten under persistent inflation, dealerships must shift F&I conversations toward empathy, financial literacy, and predictable...
F&I Today F&I


Latest Articles

Weekly roundup: Senate advances bill to ban Chinese-linked vehicles, U.S. and Mexico resume USMCA talks, GM raises 2026 guidance again
Latest Articles 07/25/26

Weekly roundup: Ford ratifies Canadian labor deal, Used-vehicle prices ease, GM’s core earnings rise

NADA President cheers advancement of bill to block Chinese vehicles
Latest Articles 07/24/26

NADA President cheers advancement of bill to block Chinese vehicles

Waymo's driverless cars crash 68% less than humans, IIHS study finds
Latest Articles 07/24/26

Waymo’s driverless cars crash 68% less than humans, IIHS study finds

International automakers grow U.S. economic footprint 58%, new report says
Latest Articles 07/24/26

International automakers grow U.S. economic footprint 58%, new report says

Ford picks Apple Maps, Volkswagen warns of more cuts, Tesla avoids NHTSA probe
Latest Articles 07/24/26

Ford picks Apple Maps, Volkswagen warns of more cuts, Tesla avoids NHTSA probe

Rolling surveillance: NOW school buses ARE license plate readers!
Latest Articles 07/24/26

Rolling surveillance: NOW school buses ARE license plate readers!

Podium - AI Lead Capture Playbook: How to Turn More Leads into Test Drives
Latest Articles 07/24/26

AI Lead Capture Playbook: How to Turn More Leads into Test Drives

Latest Articles 07/24/26

Auto Exchange Group enters franchised retail with Indiana acquisition

Ford picks Apple Maps for its new $30,000 UEV platform pickup
Latest Articles 07/24/26

Ford picks Apple Maps for its UEV platform and $30,000 pickup

Volkswagen CEO warns more cuts needed to fend off Chinese rivals
Latest Articles 07/24/26

Volkswagen CEO warns more cuts needed to fend off Chinese rivals


CBT News
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.