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J.D. Power: product specialists improve customer satisfaction

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Auto dealers who spend more time explaining new technology features to buyers have more-satisfied customers, according to a new J.D. Power survey. The 2016 U.S. Sales Satisfaction Index Study released Thursday found that as vehicles become more complex, car buyers need assistance from product specialists to learn how to operate all the features. The findings […]
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Daily Newscast: Trends in Technology

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J.D. Power: product specialists improve customer satisfaction Why this dealer uses high schoolers to help explain technology features What exactly does Google do...

New JD Power study about vehicle technology training

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https://www.cbtnews.com/new-jd-power-study-vehicle-technology-training/
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CBT News October 13, 2016

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CBT News October 13, 2016 What you need to know about your vendors security practices New JD Power study about vehicle technology training This...

CBT News September 20, 2016

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CBT News September 20, 2016 5 ways to stay productive JD Power's upcoming Conference Social Media increases car sales Changes in Used Car Sales

JD Power’s Upcoming Conference

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JD Power’s Upcoming Conference Joe Gumm interviews Deirdre Borrego, Senior Vice President and GM for Data and Analytics for JD Power
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How to Market to Generation Z

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How to Market to Generation Z Joe Gumm Interviews Renee Stephens VP of US Auto Quality of JD Power
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Great Boss

CBT News – June 27, 2016

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CBT News - June 27, 2016 On today's show 7 Things Every Great Boss Should Do (read more) Kia GM, Rafael Sanchez discusses Kia topping...
initial quality survey

Kia GM discusses Kia topping the J.D. Power initial quality...

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Kia GM, Rafael Sanchez CBT News interviews Kia GM, Rafael Sanchez to discuss Kia topping the J.D. Power initial quality survey. For the past 27 years, a luxury brand has topped the J.D. Power and Associates’ initial quality survey, until this year. Last week, it was announced that Kia Motors scored the highest among customers. They […]
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