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Video communication during service visits breaks the trust barrier

According to a 2020 study by CDK Global, 55% of consumers identified distrust as one of the main reasons for choosing aftermarket service providers...
Automotive Retail

Lost Customers: Problem or Opportunity?

Are lost customers a problem or an opportunity for your dealership? Shawn Rajabi, CEO OF Total Customer Connect, answers this question and shares how...
digital ecosystem

Is Today’s Digital Ecosystem Meeting the Needs of Dealerships?

What happens when the most vital systems in your overall technology ecosystem also garner the lowest satisfaction and loyalty rates? For a sample profile...