Consensus is Great, But Where Does the Buck Stop?
By: Alan Ram
I am a believer that people want and need to be led, whether they admit to it or not. They...
Your Family May Tolerate it, But Customers Don't
By: Becky Chernek
Finance and insurance professionals know the benefit of a consistent menu presentation. It’s a surefire method of achieving higher performance by...
Your Family May Tolerate it, But Customers Don't
By: Becky Chernek
Finance and insurance professionals know the benefit of a consistent menu presentation. It’s a surefire method of achieving higher performance by...
The Big Difference Between Leading and Managing!
By: Chris Rollins
Everyone craves the opportunity to advance to the next level. Today you are a salesperson on the floor or service advisor in...
Scott Casebeer, principal owner of Capitol Auto Group, is a car dealer who isn’t much of a fan of cars – even those he sells.
He’d rather be riding a horse...
Hear how this CEO keeps dealers appropriately competitive
Mark Fields, chief executive officer and president at Ford Motor Company, discuses weakness in the retail end of the auto industry, the transformation...
Managers: quit meeting & manage
Many managers either spend most of their time focusing on meetings and paperwork or are so overwhelmed with business issues they let processes fall by the...