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Ask the Automotive Industry Pros

From Carla in Defiance, Ohio: What is an effective way to evaluate a prospective employee about how good he or she is with inbound calls? Mike...

Why more outbound calls isn’t necessarily better

So what exactly is your dealership's outbound calling culture? Does it have that "smile and dial" feel, where the mentality is "the more outbound...

CBT News – October 6, 2015

On today's show: Clint Burns, CEO of The Next Up, shares the most important step to ensure a good customer experience Mike Haeg, Director...

CBT News – September 25, 2015

On today's show: Mike Haeg, Director of Automotive at Century Interactive, discusses phone training responsibilities John Wingle, Founder of OnSight Solutions, explains how the...

CBT News – September 23, 2015

On today's show: Mike Haeg, Director of Automotive at Century Interactive, discusses phone training responsibilities Sales Tip of the Day with Aaron Wirtz on camera shyness,...

CBT News – February 26, 2015

On today's show: - Century Interactive's Mike Haeg discusses how you can be "crisp" with inbound phone leads - Daily Tune-up with Mark Hunter on engaging...

Turning inbound calls into appointments with Century Interactive’s Mike Haeg

The phone calls are coming in. After customers have done online research, they call the dealership. Mike Haeg, Director of Business Development for Century...