Ask the Automotive Industry Pros
From Carla in Defiance, Ohio:
What is an effective way to evaluate a prospective employee about how good he or she is with inbound calls?
Mike Haeg, director of automotive, Century Interactive:...
TSLA390.220-7.23%
GM86.000-0.25%
F11.9200.02%
RIVN12.180-0.62%
CYD21.7400.59%
HMC34.3000.77%
TM212.4302.75%
CVNA72.3701.53%
PAG212.0000.21%
LAD296.520-0.65%
AN177.750-2.76%
GPI260.2102.92%
ABG197.170-2.44%
SAH59.480-0.7%
TSLA390.220-7.23%
GM86.000-0.25%
F11.9200.02%
RIVN12.180-0.62%
CYD21.7400.59%
HMC34.3000.77%
TM212.4302.75%
CVNA72.3701.53%
PAG212.0000.21%
LAD296.520-0.65%
AN177.750-2.76%
GPI260.2102.92%
ABG197.170-2.44%
SAH59.480-0.7%
TSLA390.220-7.23%
GM86.000-0.25%
F11.9200.02%
RIVN12.180-0.62%
CYD21.7400.59%
HMC34.3000.77%
TM212.4302.75%
CVNA72.3701.53%
PAG212.0000.21%
LAD296.520-0.65%
AN177.750-2.76%
GPI260.2102.92%
ABG197.170-2.44%
SAH59.480-0.7%
Century Interactive
Why more outbound calls isn’t necessarily better
So what exactly is your dealership's outbound calling culture? Does it have that "smile and dial" feel, where the mentality is "the more outbound calls, the better?"
According to Mike Haig,...
CBT News – October 6, 2015
On today's show:
Clint Burns, CEO of The Next Up, shares the most important step to ensure a good customer experience
Mike Haeg, Director of Automotive at Century Interactive, discusses...
CBT News – September 25, 2015
On today's show:
Mike Haeg, Director of Automotive at Century Interactive, discusses phone training responsibilities
John Wingle, Founder of OnSight Solutions, explains how the app LotMonkey is helping dealers
Sales...
CBT News – September 23, 2015
On today's show:
Mike Haeg, Director of Automotive at Century Interactive, discusses phone training responsibilities
Sales Tip of the Day with Aaron Wirtz on camera shyness, brought to you by AutoSweet
Today's...
CBT News – February 26, 2015
On today's show:
- Century Interactive's Mike Haeg discusses how you can be "crisp" with inbound phone leads
- Daily Tune-up with Mark Hunter on engaging everyone in your customer's party, brought...
Turning inbound calls into appointments with Century Interactive’s Mike Haeg
The phone calls are coming in. After customers have done online research, they call the dealership. Mike Haeg, Director of Business Development for Century Interactive, takes a "back to the basics" approach...
Latest Articles
Add us as a preferred source on Google