Tuesday, January 18, 2022
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AI

Why car dealers are investing in AI technology for business growth...

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Artificial Intelligence, or AI, is changing the way many in the industry navigate retail automotive, and dealers are seeing the benefits. According to a...
AI

AI in auto retail: How advanced tech benefits business

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Older millennials, Gen Xers, and Baby Boomers probably first think about The Jetsons and The Matrix when (AI) Artificial Intelligence is mentioned. It’s much more integrated into real life than it is a fictional futuristic technology, and its presence in auto retail has made a lasting impact already. A new eBook from CDK Global titled […]
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cyberattacks

CDK Global’s Joe Bell on how to defend your dealership against...

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Cybersecurity has been a concern for many car dealers after an increased number of malware and ransomware attacks, however, many automotive retailers are now...
Roadster

Moving forward: The focus and path for Roadster and CDK Global

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In early June 2021, CDK Global acquired Roadster for $360 million. The two companies joined forces with the intent to drive modern retailing to...
Tautges

COO Joe Tautges shares recap of CDK Global’s first conference

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CDK Global recently held its first conference known as CDK Connect, an event filled with industry experts, breakout sessions, and so much more. Joining...
experience

How reducing friction in the customer experience benefits car dealers

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Earlier this year, the eleventh Cox Automotive Car Buyer Journey Study was released in the midst of the pandemic. It doesn’t come as a shock to anyone that both new and used car buyers found the pared-down shopping process more efficient and less time-consuming. At the core for many shoppers who left the dealership satisfied are […]
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Video communication during service visits breaks the trust barrier

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According to a 2020 study by CDK Global, 55% of consumers identified distrust as one of the main reasons for choosing aftermarket service providers over the dealership. What should come as no surprise to anyone, two overarching beliefs dominate their reasons for not trusting franchised service departments: they’re going to be upsold services they don’t […]
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service

CDK Global’s Kim Saylor on how car dealers can up their...

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CDK Global has recently released data that hones in on what car dealers can do to win back and keep their service customers. On...
payment

Why your car dealership should consider modernizing customer payment platforms –...

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As originally reported here on CBT News, CDK Global recently announced a new payment platform for car dealerships. On today’s show, we’re pleased to...
chat

Are you using online tools effectively? It might be time...

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According to Insider Intelligence, it’s predicted that consumer retail spending that results from website chat widgets will be as much as $142 billion, fifty times more than it was in 2019. Their popularity has become widely used in every retail sector, and automotive is no exception. Dealerships have integrated some of the most intelligent, seamless […]
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