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Tautges

COO Joe Tautges shares recap of CDK Global’s first conference

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CDK Global recently held its first conference known as CDK Connect, an event filled with industry experts, breakout sessions, and so much more. Joining...
experience

How reducing friction in the customer experience benefits car dealers

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Earlier this year, the eleventh Cox Automotive Car Buyer Journey Study was released in the midst of the pandemic. It doesn’t come as a shock to anyone that both new and used car buyers found the pared-down shopping process more efficient and less time-consuming. At the core for many shoppers who left the dealership satisfied are […]
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Video communication during service visits breaks the trust barrier

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According to a 2020 study by CDK Global, 55% of consumers identified distrust as one of the main reasons for choosing aftermarket service providers over the dealership. What should come as no surprise to anyone, two overarching beliefs dominate their reasons for not trusting franchised service departments: they’re going to be upsold services they don’t […]
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service

CDK Global’s Kim Saylor on how car dealers can up their...

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CDK Global has recently released data that hones in on what car dealers can do to win back and keep their service customers. On...
payment

Why your car dealership should consider modernizing customer payment platforms –...

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As originally reported here on CBT News, CDK Global recently announced a new payment platform for car dealerships. On today’s show, we’re pleased to...
chat

Are you using online tools effectively? It might be time...

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According to Insider Intelligence, it’s predicted that consumer retail spending that results from website chat widgets will be as much as $142 billion, fifty times more than it was in 2019. Their popularity has become widely used in every retail sector, and automotive is no exception. Dealerships have integrated some of the most intelligent, seamless […]
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remote

Is there a case for remote vehicle servicing?

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According to the 2020 NADA Data Financial Profile, dealers commonly expect around three of every ten dollars of net profit to be generated by the service department. Another goal that’s pervasive in dealerships is the goal of 100% service absorption. But for franchised dealers to reach higher absorption rates and add even more to the […]
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payment platform

CDK Global announces launch of new payment platform, CDK OnePay

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Technology solutions firm CDK Global has unveiled its new CDK OnePay, which will serve as a revolutionary payment platform for dealerships. CDK Global partnered with payment software developer Global Payments to create the new platform, which the company said was “designed to help dealers create a frictionless customer experience with end-to-end seamless payment technologies and […]
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CDK

CDK Global enters digital retailing with Roadster acquisition

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For more than 40 years, CDK Global has been a dominant force in the automotive industry with widely adopted solutions for all facets of dealership operations. On Wednesday, June 2, they announced in a news release that CDK Global has acquired Roadster, Inc. to establish “the first fully integrated, end-to-end retail solution to the automotive […]
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What will CDK Global’s virtual 20 groups look like beyond the...

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As we transition back into more in-person interactions, many are wondering what will remain and what could become a thing of the past. On...