2026 J.D. Power Auto Summit: Anu Roberts | CDK Global
We’re on-site at the 2026 J.D. Power Auto Summit. Joining us today is Anu Roberts, Senior Director of Product Marketing for CDK Global, to explain how dealers can unify customer data, apply...
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
CDK Global
CDK data shows improved car buying experience in January
On the Dash:
Ease of Purchase scores rose to 85% in January, up from 69% in December.
In-stock vehicle availability improved from 31% to 57%, boosting satisfaction.
Buyers completed more...
NADA Show 2026: Brian MacDonald | CDK
Dealerships generate massive amounts of data, but turning it into actionable insights is where the advantage lies. At NADA Show 2026, Jim Fitzpatrick sits down with CDK CEO Brian...
Dealers brace for influx of off-lease EVs in 2026, CDK reports
On the Dash:
EV lease returns are projected to exceed 300,000 units in 2026, driven by heavy leasing in 2022–23.
Most off-lease vehicles will be low-mileage and warranty-backed, supporting CPO...
Tariffs push more car shoppers toward American brands
On the Dash:
More than half of U.S. car shoppers say tariffs make them more likely to consider American vehicle brands.
Interest in domestic brands is strongest among EV and...
CDK survey reveals rising frustration among vehicle buyers in December
On the Dash:
December Ease of Purchase score lands at 69%, below 2025’s 84% average.
Vehicle availability dropped to 31%, forcing more shoppers to buy in transit or choose alternatives.
...
AI-informed buyers present new challenges for dealerships
On the Dash:
AI-informed buyers may arrive overconfident with outdated or inaccurate vehicle and pricing information.
The technology can generate unrealistic negotiation and purchase expectations based on past market trends.
...
Ease of Purchase dips in October despite improved car-buying steps
On the Dash:
The overall Ease of Purchase score fell to 85% in October despite improvements in nearly all individual steps of the car-buying process.
Vehicle availability improved, with 55%...
Customer ease of purchase holds steady despite EV rush
On the Dash:
CDK's Ease of Purchase index remained stable at 89%, despite the surge in purchasing activity.
In-stock availability rose to 48%, though many buyers still visited multiple dealerships...
CDK’s Jason Swiech on F&I strategies to boost customer trust
The F&I process remains one of the most critical touchpoints in the dealership. On today's episode of Inside Automotive, CDK's F&I Product Marketing Manager, Jason Swiech, breaks down the key...
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