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Jessica Caldwell CBT Now

Latest trends in auto retail: what Q1 tells us about 2023...

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Automotive retailers are reporting solid results from the first quarter, but will the favorable conditions carry over into the summer? On this edition of...
industry updates, Jessica Caldwell

Edmunds’ Jessica Caldwell shares industry updates during these uncertain times

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After the pandemic's peak, various contributing factors have transformed the automotive industry during the past few years. Jessica Caldwell, Edmunds' Executive Director of Industry...
Greenfield

Automotive tech innovations present new opportunities for M&A — Steve Greenfield

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Dealers want to be sure they are making the right investments for their business, which is why on this episode of CBT Now anchor...

3 phrases that earn customer trust and close more deals —...

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As customers do increasingly more research on the vehicles they wish to purchase, sales professionals must learn new phrases to keep control of the...
Caldwell

Edmunds Jessica Caldwell, shares the auto trends that are shifting into...

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The automotive industry first encountered severe difficulties as a result of the 2020 pandemic's ramifications. Jessica Caldwell, executive director of industry insights at Edmunds,...
car dealers Kerrigan

What do car dealers expect from the market in 2024? —...

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Over 600 car dealers responded to the fourth annual Kerrigan Advisors Dealer Survey, and dealer sentiment is mainly positive. 80% of car dealers believe...
automotive Tyson Jominy

J.D. Power’s Tyson Jominy on dealer optimism despite economic headwinds

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As the United States economy teeters on the brink of a recession, one industry that can weather the storm is the automotive industry. Joining...
dealership valuations Haig

Automotive buy/sell expert Alan Haig on the latest dealership valuation trends

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Before the COVID-19 pandemic, determining a dealership's value was a pretty straightforward process. However, after 2019, buy/sell valuations became trickier. After weathering the brunt...
employee engagement

Why improving employee engagement is vital for long-term retention — Joseph...

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You and your managers might not realize how much employee engagement directly impacts the customer experience. Today on CBT Now, we're pleased to welcome...
Jennifer Suzuki customer experiences

How to build outstanding customer experiences at your auto dealership

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Joining us once again on CBT Now is Jennifer Suzuki, President of eDealer Solutions, acclaimed sales trainer, and NADA Dealer Academy guest instructor, to...