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Jen Suzuki salespeople

Best practices salespeople must focus on as the auto industry evolves

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Salespeople at auto dealerships across the country are being urged to brush up on their skills, as 'easy' sales from the past few years...
EV competition Don Hall

VADA Pres. Don Hall on EV competition: ‘Let the franchise system...

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Dealers in Virginia are finding ways to adapt to the current economic conditions and making the best of a bad situation. They are creative...
diversity and inclusion

How business leaders can increase their commitment to diversity and inclusion

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Diversity and inclusion efforts were brought to the forefront during the height of the pandemic in 2020. Many leaders took notice but not as...
interest rate

What the latest Fed interest rate hike means for auto dealers...

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Today on CBT Now, we're joined by Ryan Kerrigan, Managing Director of Kerrigan Advisors, to update us on what the recent interest rate hike...
leads follow up

Why every auto dealership must create a powerful process for lead...

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Much of the success in car sales stems from the ‘follow up’ with customers, but that process gets overlooked far too often. Today on...
online car sales David Lewis

Is your dealership truly equipped to sell cars online? — David...

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Today on CBT Now, we’re pleased to welcome back David Lewis, President and CEO of David Lewis and Associates and the host of the...
Detroit Auto Show

Special Edition: EVs take center stage at the Detroit Auto Show...

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Electric vehicles have taken center stage at this year's Detroit Auto Show. President Joe Biden even gave a speech at the event. He highlighted manufacturers' transitions...
customer surveys

Are customer surveys actually hurting the overall customer experience? It depends

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Car dealers rely heavily on acquiring and improving customer feedback, but could those customer surveys hurt the overall experience? Joining us on CBT Now...
Google Analytics 4

Is your auto dealership prepared for the transition to Google Analytics...

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As Google Analytics 4 (GA4) works to replace Universal Analytics standards that have been in place for years, you need to make sure your...
automobile dealers

How current trends in auto retail are impacting car dealership values...

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According to the Q2 2022 Haig Report, economic headwinds are not having much influence on the auto retail sector. The costs of gas, loan...