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Tips on how to train F&I Employees

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Becky talks with Rodney O’Rourke on why dealers need to get serious about training their F&I employees and to offer continual education in this...

Ask the Pros

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Q: I am confident that customers who buy on the floor will use our service department but I’m losing customers who buy online. What...

How to increase your F&I Profit

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Becky interviews Noel Walsh, CEO of NW&A, to discuss the flow of information between managers, dealers, and customers and other best practices to maximize...

How is Equifax connecting lenders, dealers and their data?

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Becky hosts Lou Loquasto, Head of Auto Finance with Equifax, about how their new TradeSight platform helps connect lenders with dealers utilizing more data...

Pros Don’t Talk Trash in Finance

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Your Family May Tolerate it, But Customers Don't By: Becky Chernek Finance and insurance professionals know the benefit of a consistent menu presentation. It’s a surefire...

What makes customers happy?

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What makes customers happy? Becky Chernek interviews Jim DeLuca, VP of Digital Road to a Sale, and they discuss 1 pricing strategies and how they...

What do customers expect with online financing?

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On this week's episode of F&I Today Becky chats with Rodney O’Rourke about the changing landscape of the F&I process and what customers expect regarding...

Engaging with your Customers

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On this week's episode of F&I Today Becky interviews Brian Reed about the importance of engaging with customers as soon as they visit a dealer’s...

F&I Today | Jonathan Dawson

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  On this week's episode of F&I Today Becky Chernek sits down with Jonathan Dawson to discuss hybrid-sales-associates and what some dealers are doing to create...

F&I Today | Lisa Copeland

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On this week's episode of F&I Today Becky Chernek talks with Lisa Copeland about connecting with customers, training and how to strive for greatness.