Tips on how to train F&I Employees
Becky talks with Rodney O’Rourke on why dealers need to get serious about training their F&I employees and to offer continual education in this changing marketplace.
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
Becky Chernek
Ask the Pros
Q: I am confident that customers who buy on the floor will use our service department but I’m losing customers who buy online. What are tips to get these online...
How to increase your F&I Profit
Becky interviews Noel Walsh, CEO of NW&A, to discuss the flow of information between managers, dealers, and customers and other best practices to maximize F&I profits.
How is Equifax connecting lenders, dealers and their data?
Becky hosts Lou Loquasto, Head of Auto Finance with Equifax, about how their new TradeSight platform helps connect lenders with dealers utilizing more data than ever before.
Pros Don’t Talk Trash in Finance
Your Family May Tolerate it, But Customers Don't
By: Becky Chernek
Finance and insurance professionals know the benefit of a consistent menu presentation. It’s a surefire method of achieving higher performance by...
What makes customers happy?
What makes customers happy?
Becky Chernek interviews Jim DeLuca, VP of Digital Road to a Sale, and they discuss 1 pricing strategies and how they help speed up the dealership process...
What do customers expect with online financing?
On this week's episode of F&I Today
Becky chats with Rodney O’Rourke about the changing landscape of the F&I process and what customers expect regarding online financing options.
Engaging with your Customers
On this week's episode of F&I Today
Becky interviews Brian Reed about the importance of engaging with customers as soon as they visit a dealer’s website.
F&I Today | Jonathan Dawson
On this week's episode of F&I Today
Becky Chernek sits down with Jonathan Dawson to discuss hybrid-sales-associates and what some dealers are doing to create the ultimate customer experience.
F&I Today | Lisa Copeland
On this week's episode of F&I Today
Becky Chernek talks with Lisa Copeland about connecting with customers, training and how to strive for greatness.
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