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OEMs

How OEMs Are Adapting to COVID-19

While many aspects of the novel coronavirus remain unknown, one thing that is becoming abundantly clear is that COVID-19 is wreaking havoc on the...
ReconVelocityvideo

ReconVelocity Launches Program to Provide Relief to Their Customers, New and Old

  As part of our ongoing Coronavirus coverage, we’re pleased to welcome back Hugh Hathcock and Kalah McCoy from ReconVelocity. In this segment, Hugh and Kalah break...
customer satisfaction

Customer Satisfaction Increases but Detriments Expected Due to COVID-19

Earlier this month, J.D. Power released its 2020 Customer Service Index (CSI) Study, which found that customer satisfaction has risen for the fifth year...
new model

Will New Model Releases and Concepts be Delayed?

On March 29th, the organizers of the North American International Auto Show officially pulled the plug on the 2020 event. Scheduled to run from...
Ourisman Automotivevideo

Chris Ourisman and Keith Lemer Discuss Reducing Overhead Expenses During These Uncertain Times

As part of our continuing Coronavirus coverage, we’re pleased to welcome Keith Lemer, Co-founder and CEO of WellNet and Chris Ourisman, President of Ourisman...

Selling Your Customer’s Story to the Bank

Some dealerships like to cut corners in order to get a customer approved by the lender. On this week's episode of F&I Today, Becky...

March Kerrigan Report: How will COVID-19 Affect Dealership Earnings for the...

Welcome to the Kerrigan Advisors Market Update with Jim Fitzpatrick and Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors. In this segment, Erin...

The Importance of Confirming Appointments

On this week's episode of Kain & Co., David Kain talks about confirming appointments with your ptoential customers in order to move to the...

Are You Presenting Your Menu the Right Way?

On this week's episode of F&I Today, industry expert Becky Chernek explains how consistent product pricing and offering your full F&I menu to all...