Latest News
Daily Automotive News
Global Industry News
Recalls & Safety Updates
Market Trends
Dealership Ops
Retail Trends
Management
Sales & Marketing
F&I
Fixed-Ops
Used Car Market
Technology
Autonomous Vehicles
Mobility
Safety & Compliance
Market Insights
Market Reports
Data & Analytics
Economic Trends
Mergers & Acquisitions
Fleet & Commercial
Forecasts & Research
Reviews
New Car Reviews
Comparisons
Buying Guides
Shows
Inside Automotive
Executive Profile
CBT Now
F&I Today
Future of Automotive
Inside M&A
Lessons in Leadership
Loyalty-Based Sales Strategies
Marketing Matters
Mind Your Own Business
Service Drive
Training Camp
Compliance That Works
Driving Solutions
Women Driving the Industry
Podcast
Inside Automotive
Executive Profile
Driving Solutions
Events
40 Under 40
Auto Leadership Summit
Event Coverage
Auto Shows
Remarkable Leaders in F&I
Advertise
Main Menu
Close Menu
TSLA
346.260
-8.55001%
GM
85.810
-0.37%
F
13.820
-0.1301%
RIVN
15.775
-1.025%
CYD
38.450
-1.94%
HMC
31.765
0.435%
TM
193.710
1.71%
CVNA
74.360
0.27%
PAG
217.140
-0.71%
LAD
371.580
0.54%
AN
201.160
2.41%
GPI
264.850
2.81%
ABG
211.370
0.7%
SAH
79.775
0.485%
TSLA
346.260
-8.55001%
GM
85.810
-0.37%
F
13.820
-0.1301%
RIVN
15.775
-1.025%
CYD
38.450
-1.94%
HMC
31.765
0.435%
TM
193.710
1.71%
CVNA
74.360
0.27%
PAG
217.140
-0.71%
LAD
371.580
0.54%
AN
201.160
2.41%
GPI
264.850
2.81%
ABG
211.370
0.7%
SAH
79.775
0.485%
TSLA
346.260
-8.55001%
GM
85.810
-0.37%
F
13.820
-0.1301%
RIVN
15.775
-1.025%
CYD
38.450
-1.94%
HMC
31.765
0.435%
TM
193.710
1.71%
CVNA
74.360
0.27%
PAG
217.140
-0.71%
LAD
371.580
0.54%
AN
201.160
2.41%
GPI
264.850
2.81%
ABG
211.370
0.7%
SAH
79.775
0.485%
Latest News
Daily Automotive News
Global Industry News
Recalls & Safety Updates
Market Trends
Dealership Ops
Retail Trends
Management
Sales & Marketing
F&I
Fixed-Ops
Used Car Market
Technology
Autonomous Vehicles
Mobility
Safety & Compliance
Market Insights
Market Reports
Data & Analytics
Economic Trends
Mergers & Acquisitions
Fleet & Commercial
Forecasts & Research
Reviews
New Car Reviews
Comparisons
Buying Guides
Shows
Inside Automotive
Executive Profile
CBT Now
F&I Today
Future of Automotive
Inside M&A
Lessons in Leadership
Loyalty-Based Sales Strategies
Marketing Matters
Mind Your Own Business
Service Drive
Training Camp
Compliance That Works
Driving Solutions
Women Driving the Industry
Podcast
Inside Automotive
Executive Profile
Driving Solutions
Events
40 Under 40
Auto Leadership Summit
Event Coverage
Auto Shows
Remarkable Leaders in F&I
Global Industry News
Manufacturers
Auto Dealer Associations
Mergers & Acquisitions
Jobs
Newsletter
About CBT News
Advertise
Contribute/Whitepaper
Press Releases
Contact Us
facebook
instagram
Linkedin
TikTok
Twitter
Youtube
angry customers
The A.R.T. of Dealing with Angry Customers
Lane Mecham
-
October 23, 2019
I know a thing or two about dealing with angry customers. A big part of my time at college was spent on a phone line dealing with angry customers all...
Sales & Marketing
Auto News
Latest Articles
Latest Articles
08/28/26
vAuto Launches Test Drive, New Initiative to Scale and Speed Product Innovations
Latest Articles
08/28/26
U.S.-Canada tariffs add concerns for dealers, Volvo expands EV safety alerts, Experian sees hybrid financing jump
Latest Articles
08/28/26
U.S.-Canada tariff fight raises new concerns for North American dealers
Latest Articles
08/28/26
Volvo expands connected safety alerts across its EV lineup
Latest Articles
08/28/26
Experian finds hybrid financing jumps as EV demand cools
Latest Articles
08/28/26
Toyota’s global sales & production fall in July on China, Middle East weakness
Latest Articles
08/28/26
2026 Honda Accord continues to prove why midsize sedans are a winner
Latest Articles
08/27/26
AFIP director’s warning for dealers on the FTC’s pricing policy update
Latest Articles
08/27/26
How Ricart Automotive turned mobile service into a blueprint dealers now follow
Latest Articles
08/27/26
CDK Global names Sudhakar Ramakrishna President and CEO
Load More