Electric vehicle brands Polestar and Rivian have released a study predicting the global automotive industry will only achieve a quarter
Top Stories Consulting firm Deloitte has published its 2023 Global Automotive Consumer Study, revealing the consumer perspectives and habits it
Dealer associations are tasked with safeguarding their members’ best interests across the board. However, vehicle affordability, high inflation, and rising
Consumers continue to prioritize omnichannel car buying experiences that allow the flexibility to shop and communicate with dealers anywhere along
Customer satisfaction is top of mind for auto dealers and was a major focal point of the 2023 NADA Show
After peaking in 2020 in part because of digital retailing, customer satisfaction declined for the second year in a row, according to
The pace of dealership consolidations quickened in 2022, a trend likely to continue this year, making it more important than
Cox Automotive understands the importance of providing excellent customer experiences as the automotive retail industry firmly embraces digital retailing. At
As the automotive industry undergoes significant technological change, TrueCar aims to help dealerships provide total customer satisfaction for every transaction.
Since 2020, uncertainty has become a running theme for the automotive industry. From material shortages to factory shutdowns, the pandemic