TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


Featured

customers

Total Customer Connect’s OJ Laos: Tracking Service Repair Orders Online

- January 19, 2018
  When customers drop off their cars at your dealership for service, they often feel as if their leaving one of their children with you. They want to know what's going...
J.D. Power

Despite the internet’s impact, dealers are still crucial part of vehicle purchase

- January 18, 2018
  In a recent article regarding the J.D. Power U.S. Satisfaction Index Study, it was shown that when it comes to the car buying experience, the personal touches still matter. In...
Steve Stauning

Steve Stauning: How to avoid the steps to the sale that customers dislike

- January 17, 2018
  As a dealership, you have salespeople who know a lot about the customer's buying process and how to initiate it. Steve Stauning, author, contributor to CBT Magazine, and founder of...
amenities

Bill Wittenmyer: Do amenities help retention or do they not matter?

- January 16, 2018
  Some dealers said they have the type of store that has amenities and attractions to promote events and community outreach. Other dealers said they don't emphasize amenities because why would...
service

How to drive profitable growth in the service bay

- January 15, 2018
  Right now, there are more than 250 million gasoline engines on the road. Over the next 10 years, another 80 to 100 million will be added. We're not going to flip...
goals

6 Steps to Reaching Your Goals in 2018

- January 12, 2018
  Following through with dealer processes is obviously important to the customer buying experience. Following through with your staff's goals is just as important. Without following through of each step to...
inventory

What is the best solution long term for your inventory?

- January 10, 2018
  It was a trending topic from dealers all over the U.S. last year: inventory isn't moving off your lot fast enough. As a result, incentive levels have gone up quicker...
John Fairchild

How to successfully cater to younger employees

- January 9, 2018
  As a generation, they have been called everything negative you can think of: lazy, entitled, selfish, shallow, narcissistic. However, another name they are called that's a little more popular is...
Rory Vaden

Rory Vaden: 2 ways to respond to slow sales

- January 8, 2018
  We're eight days into the new year, and right now there are two different types of scenarios taking place on your sales floor. In an interview with CBT's Jim Fitzpatrick, New York...
Edmunds

How certain aspects of 2017 auto retail will rollover into 2018

- January 5, 2018
  A few days ago, numbers for the final month of 2017 came out. The seasonally adjusted annualized sales rate for dealerships across the U.S. was 17.2 million, according to Edmunds....


CBT News
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