Jaelyn Campbell is a staff writer/reporter for CBT News. She is known to cover the latest developments impacting automotive retailers, manufacturers, and industry professionals. Based in Atlanta, Georgia, Jaelyn brings a journalistic focus to key trends shaping the retail automotive landscape, including dealership operations, evolving consumer behavior, EV adoption, and executive leadership strategies.
Customer satisfaction is top of mind for auto dealers and was a major focal point of the 2023 NADA Show in Dallas. Joe Shaker, CEO and Founder of TruVideo and...
Cox Automotive understands the importance of providing excellent customer experiences as the automotive retail industry firmly embraces digital retailing. At this year's NADA Show, CBT News anchor Jim Fitzpatrick joined Lori Wittman,...
As the automotive industry undergoes significant technological change, TrueCar aims to help dealerships provide total customer satisfaction for every transaction. Recently, CBT News anchor Jim Fitzpatrick sat down with Jay Nieman,...
The Ford Bronco is swiftly catching up to the Jeep Wrangler in terms of sales, even though it hasn't yet done so. This is excellent news for Ford as well...
The 2023 Honda Accord adds a new hybrid powertrain and features like Bose audio and Google assistance, making one of America's favorite vehicles even better. However, the Accord has discontinued...
There is no doubt that the service department is where dealership sales are occurring. On today's edition of CBT Now, Jennifer Suzuki, president of eDealer Solutions, acclaimed sales trainer, and...
In an ideal world, sales managers should have constant access to the entire sales process at any given time. At this year's NADA Show, CBT News anchor Jim Fitzpatrick sat down...
CDK Global is ideally situated to better serve dealers and customers with cutting-edge applications to cover every stage of the car buying process, including digital retailing, DMS management, and fixed...
It has been a few months since Hugene Fields was chosen as the new President of the National Association of Minority Automobile Dealers (NAMAD). On today's episode of Inside Automotive, Hugene...
Cox Automotive is committed to enhancing its products to facilitate faster vehicle transactions and provide consumers with a seamless online-to-offline experience. At this year's NADA Show, CBT News anchor Jim Fitzpatrick...